Service Technician

CB Canada; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading company dedicated to making life accessible as a Service Technician. You will provide on-site repairs for mobility devices, ensuring safety and functionality. This role requires mechanical skills, strong problem-solving abilities, and a commitment to customer service. Enjoy a supportive work environment with opportunities for growth and a comprehensive benefits package.

Benefits

Company Vehicle

Company Cell Phone

Comprehensive Training

Great Benefits Package

RRSP Options after 3 months

Qualifications

• Experience working with machinery, mechanics, or technical repairs.
• Strong problem-solving skills and ability to troubleshoot issues.

Responsibilities

• Diagnose and repair mobility devices on-site and in-home.
• Deliver outstanding customer experiences and build trusting relationships.
• Install and repair accessibility products in clients' homes.

Skills

Problem Solving

Communication

Customer Service

Mechanical Skills

Empathy

Job description

Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

The Service Technician Role

Our clients put their trust in Motion to ensure that their mobility devices are safe and functioning properly. Our service technicians serve our clients by providing on-site and in-home repair and set-up for mobility devices, including walkers, scooters, wheelchairs, and stair lifts.

• Diagnose and repair. You will deliver, install and / or repair mobility equipment across Ottawa and the surroundingarea. This may include but is not limited to :

Assessing and troubleshooting issues clients may be having with their device

• Repairing manual and power mobility devices in client’s homes and / or in-store
• Repairing electrical systems within the mobility device
• Program and set-up basic power and mobility equipment
• Install and repair accessibility products and solutions in clients’ homes. Examples include : home safety products or stairlifts.
• Deliver a Motion customer experience. Our service technicians are the face of our company, delivering outstanding customer experiences every day. Through honest, empathic, respectful, and friendly interactions with our customers you will build trusting relationships. You will ensure that their needs are met and that we meet our objective to make life accessible.
• Be flexible and mobile. You will spend your days traveling to different sites and client’s homes within the region.

Who you are & what you bring :

This is an excellent position for someone with a mechanical background who is looking to do meaningful work. You’ll be a good fit if you have :

• Experience working with your hands building or fixing machinery of any sort. Great previous experience would be working as a mechanic, appliance repairs, or other technical repairs
• Strong problem-solving skills and the ability to troubleshoot issues
• A love for working with your hands and fixing things
• Strong communication skills, customer service experience, and empathy for other people
• An aptitude for technology and learning new systems
• Knowledge of home medical equipment and assistive devices an asset
• A willingness to learn and grow, and a passion for helping other people

Additional must have requirements.

• Ability to lift up to fifty (50) pounds
• A valid G class driver's license and clean driving record
• A clean criminal background check
• Availability to work until 7PM and Saturdays.
• Company vehicle
• Company cell phone
• Tools and comprehensive training provided
• A fun and engaging work environment
• Opportunities for career growth or lateral moves within the company
• A great benefits package and RRSP options after 3 months

Why join? We are Motion

At Motion, we've undergone a recent transformation, and we think that's exciting. With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, a chance to make an impact in people's lives, and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

Protective measures for COVID-19

At Motion, the safety of our employees and our clients is paramount. We’ve implemented several measures to reduce the risk of exposure to Covid-19. These include :

• Ensuring safe physical distancing at all locations and warehouses.
• Providing all employees with full personal protective equipment, including face shields, gowns, masks, and gloves.
• Disinfecting all locations and warehouses regularly and thoroughly.
• Continuous monitoring of the ongoing situation and updating policies as needed.

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