Service Technician

Key Food Equipment Services LTD.; Kelowna; On-site; CAD 34,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Uniforms provided

Tools provided

Extended health insurance

Dental coverage

STD and LTD

Retirement savings program

Training and development

Job summary

Key Equipment Services is seeking a Service Technician for Commercial Kitchen Appliances. You will service hot-side commercial cooking equipment, including gas, steam, and electric appliances.

Training support is offered to achieve qualifications, and you’ll join a team focused on service excellence and customer satisfaction. You will handle on-call rotations, overtime, and occasional travel to other locations, with a company vehicle, tools and uniforms provided as part of a comprehensive

Qualifications

• Education in appliance service, or a related field is preferred.
• Gasfitter certification preferred or willing to learn during training.
• Experience diagnosing and trouble-shooting commercial food equipment.
• Strong mechanical and electrical aptitude.
• Valid driver’s license with a relatively clean driving record.
• Excellent customer service and communication skills, accountable and self-driven.
• Must be available to work overtime and participate in the on-call rotation.
• Able to occasionally travel to work at other locations as needed, or travel for training purposes.

Responsibilities

• Service commercial cooking equipment, gas, steam, and electric food equipment (coffee machines, toasters, slicers, ranges, fryers, steamers, combi-ovens).
• Provide exceptional customer service to customers.
• Utilize industry knowledge to service complex equipment and anticipate maintenance needs.
• Participate in training and education to advance certifications and skills.

Skills

Diagnostics & troubleshooting

Mechanical aptitude

Electrical aptitude

Customer service

Overtime availability

On-call rotation

Travel willingness

Valid driver’s license

Education

Appliance service education or related field

Gasfitter certification (preferred)

Tools

Gasfitter certification

Job description

Key Equipment Services

Service Technician - Commercial Kitchen Appliances

$25 to $45 per hour

Who we are:

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life:

If you have experience as a hot-side equipment Service Technician or similar work experience, this may be the right fit for you. You will be servicing commercial cooking equipment, commercial gas, steam, and electric food equipment such as: coffee machines, toasters, slicers, ranges, fryers, steamers, and combi-ovens. If you are not currently qualified, we will support your future training and educational goals. Your role will use your industry knowledge to service complex equipment; while providing exceptional customer service to our customers - you get to be the HERO every day!

What you bring:

• Education in appliance service, or a related field is preferred
• Gasfitter certification preferred or willing to learn during training
• Experience diagnosing and trouble-shooting commercial food equipment
• Strong mechanical and electrical aptitude
• Valid driver's license with a relatively clean driving record
• Excellent customer service and communication skills, accountable and self-driven
• Must be available to work overtime and participate in the on-call rotation
• Able to occasionally travel to work at other locations as needed, or travel for training purposes

Why work for us?

• Industry-leading compensation
  • Our hiring range is broad to reflect the skillset of each technician
• Each day brings new challenges and endless learning opportunities
• Comprehensive group benefits and retirement savings program
  • Extended health, dental, STD and LTD
  • All technicians receive a company vehicle, specialty tools and uniforms
• Training and Development Opportunities
  • Industry-leading OEM manufacturer training for our technicians to keep up to date with industry knowledge
  • In-house and on-the-job training provided on a variety of kitchen equipment
  • We continue to invest in developing our team members, and pay for gas schooling or refrigeration apprenticeship
• 24/7 Resources and Support
  • You will be supported by parts experts, technical service support specialists, dispatchers, customer service representatives and field service leaders
• Superior Scheduling
  • Our operation is year-round with no seasonal downtime
• Industry leaders in Canada
  • You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process:

At Key Equipment Services we follow a standard recruitment process with each candidate we contact:

• After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail.com.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

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