Service Coordinator

Inland Group; Kamloops; On-site; CAD 48,000 - 58,000; Full time

Benefits offered by this job

Extended Medical

RRSP matching

Long Term Disability

Disability Insurance

Life Insurance

Paid Time Off

Ongoing training opportunities

Job summary

Inland Truck & Equipment, Kamloops location, is seeking a Service Coordinator to be the main point of contact for customers, manage service scheduling, and coordinate field technicians. You will maintain records, communicate progress, and assist with invoicing and warranty checks while upholding safety and quality standards.

The role offers steady mentorship, training opportunities, and a path toward an Equipment Service Advisor position within a collaborative team.

Qualifications

• Experience in service coordination or customer-facing roles.
• Ability to dispatch technicians and manage schedules.
• Strong computer skills with common software.

Responsibilities

• Serve as the primary contact for customer calls and scheduling.
• Coordinate and dispatch field service technicians.
• Communicate work status, repairs, and invoicing to customers.
• Maintain service records and customer files.
• Support with warranty checks and invoicing.

Skills

Customer service

Communication

Organizational skills

Time management

Phone etiquette

Problem solving

Job description

6 days ago Requisition ID: 3677

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 2000 employees across 52 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Kamloops, BC.

PAY RANGE

The salary range for this position is $48,000 - $58,000, based on experience.

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Extended Medical (including Vision)
• RRSP with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

THE OPPORTUNITY

The Service Coordinator is a key support role within the Equipment Service department, responsible for customer communication, service scheduling, record keeping, and administrative coordination. Working closely with customers, technicians, and internal departments, this position helps ensure service operations run efficiently while delivering a high level of customer service. This role also provides a strong foundation for future advancement into a Service Advisor position.

YOUR RESPONSIBILITIES

• Serve as the primary point of contact for customer phone calls, service inquiries, and appointment scheduling.
• Coordinate and dispatch field service technicians in conjunction with the Service Manager.
• Communicate with customers regarding work in progress, completed repairs, service recommendations, and invoicing.
• Maintain accurate service records, repair order documentation, customer files, and departmental records.
• Complete customer follow-up calls after service work to ensure satisfaction and address any concerns.
• Contact customers regarding preventative maintenance requirements, upcoming service needs, and seasonal service programs.
• Assist with repair order administration, including data entry, timekeeping updates, warranty checks, and invoicing support.
• Maintain service truck maintenance schedules and related documentation.
• Handle incoming customer inquiries professionally and provide timely updates on service status.
• Support the Service Manager with day-to-day administrative and operational activities.
• Comply with all company Health & Safety policies and procedures.
• Perform other related duties as assigned.

WHAT WE LOOK FOR

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong computer skills, including proficiency with common business software and the ability to learn new systems.
• Exceptional organizational skills and attention to detail.
• Ability to maintain accurate records and clear documentation.
• Ability to proactively problem-solve and think logically.
• Strong time management skills with the ability to prioritize multiple tasks and deadlines.
• Comfortable handling a high volume of customer interactions by phone and email.
• Functions effectively in a fast-paced, high-volume work environment while maintaining accuracy and professionalism.
• Mechanical aptitude or equipment knowledge is considered an asset but is not required.