Service Technician

Hoskin Group; Coquitlam; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Union membership

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP match

Tuition reimbursement

Vision care

Job summary

Hoskin Scientific, based in Coquitlam, seeks a Service Technician to troubleshoot, calibrate, and repair a range of environmental and geotechnical instruments. You will quote repairs, follow up with customers, and represent the company’s service efforts with a strong, positive attitude.

The role requires strong hands-on mechanical and electrical skills, a proactive mindset, and the ability to work both independently and as part of a team in a busy office/lab setting.

Qualifications

• Strong troubleshooting skills using service manuals and schematics.
• Excellent verbal and written communication in English.
• Able to work independently and in a team to meet targets.
• Experience with calibrations and repairs on electrical/electronic equipment.

Responsibilities

• Troubleshoot and repair equipment in a fast-paced environment.
• Provide quotes, lead times, and follow-up with customers.
• Be a reliable service resource for external and internal customers.
• Support the Rental department as directed by management.
• Maintain customer information and service activity in the CRM.

Skills

Troubleshooting

Customer service

English communication

Electrical testing

Teamwork

Education

Post-secondary education in electrical/electronics technician/technologist

Job description

Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary:
The Hoskin Service Team supports a wide range of equipment covering the environmental, geotechnical, and instrumentation markets. Based in our Coquitlam office, your main duties will include working on various equipment, effectively troubleshooting equipment independently, quoting/following up with customers, and being a good representative of the company’s service efforts. Providing top-notch customer service and a positive attitude are essential.

Union/ Non-Union: Union position

Principle Accountabilities:

• Purpose & Values: Live anddemonstratethe company’s purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
• Work safely and in alignment with all health & safety regulations.
• Be knowledgeable on multiple Hoskin products. (Internal and factory training will be provided.)
• Manage and prioritize tasks in a fast-paced environment
• Perform calibrations and repairs correctly, on budget, and ina timelyfashion.
• Quote repairs, lead times, and terms to all customers and scheduletimelyfollow-up.
• Communicate electronically and/or via phone with Hoskin’s customers and manufacturers to help troubleshoot customer’s devices.
• Support all product Electrical Inspections
• Be a reliable service resource for external and internal customers
• Support to the Rental dept as directed by management
• Work with our CRM program and related systems to capture customer information andservice activity.
• Seek new service opportunities and develop leads from our website, customer emails &phone inquiries.
• Efforts arerequiredtomaintainexisting business and seek new business
• Work isgenerally basedin our Coquitlam location. Some travel to customers and trainingwill be required.
• Support other offices in peak periods and for vacation and sick coverage
• Full participation in annual warehouse inventory and unit fleet counts
• Other duties as required by Hoskin management.

Working Conditions:

• Environment: Office/Lab environment and physical presence from Monday toFriday at our Coquitlamlocation.

Education / Experience:

• A post-secondary education in electrical or electronics technician/technologist
• strong troubleshooting skills with an ability to work through service manuals and schematics
• possess avid knowledge of using power and hand tools and exhibit advanced disassembly/assembly and soldering skills
• Three to four years of industry-related disciplines

Key Competencies

• Excellent verbal and written communication skills in English.
• proven analytical/problem-solving solutions for the customer and the company
• Must be organized.
• Must be self-motivated and able to work independently and in a team environmentto meet or exceed goals.
• A positive attitude is essential.

Job Type: Full-time, Permanent

Benefits:

• Union membership
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care