Service Manager

Houle; Kelowna; Hybrid; CAD 115,000 - 150,000; Full time

Benefits offered by this job

RRSP matching

Benefits package

Annual incentive/bonus program

Houle days off

Job summary

Houle is recruiting a Service Manager to lead the Kelowna service team, directing day-to-day electrical service operations across Kelowna and Kamloops. The role focuses on delivering dependable service, growing the local business, and aligning teams with corporate objectives.

You will manage dispatch, scheduling, project financials, and field delivery while fostering strong customer relationships and local community engagement.

Qualifications

• 3–5 years in a similar leadership role in electrical service, construction or related field.
• Electrical TQ, or a diploma/degree in Electrical Engineering.
• Proven team leadership with coaching and accountability across service delivery and small projects.
• Experience managing workloads, dispatch, scheduling, procurement, permitting and branch operations.
• Strong financial acumen and ability to translate insights into objectives.

Responsibilities

• Lead day-to-day electrical Service operations, including workforce planning and scheduling.
• Oversee branch operations, warehouse activities, and facility upkeep.
• Oversee service projects including estimating, tendering and project financials.
• Coach coordinators, technicians, project managers, and estimators to develop performance and goals.
• Develop plans and manage budgets to achieve profitable growth.
• Build and maintain relationships with customers and represent Houle in the community.

Skills

Leadership

Electrical knowledge

Customer relationships

Budgeting

Communication

Education

Electrical Engineering degree/diploma

Job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Service Manager to join the Service team in our Kelowna office. The Service Manager will lead day-to-day electrical Service operations across Kelowna and Kamloops, coordinating service delivery and strengthening collaboration across teams, departments, and branches. You'll own relationships with existing and new customers, meet with customers, build local networks, and actively represent Houle with community and industry organizations to independently generate opportunities for profitable growth. You'll collaborate across all groups and teams to deliver seamless service and use local market, customer, and operational insights to shape and achieve business and financial objectives, translating corporate and group objectives into clear priorities and measurable goals for each team member.

Houle's Service Division helps customers across a wide range of market sectors keep their facilities operating safely and reliably through responsive electrical service and ongoing support. Our teams coordinate and deliver day-to-day service work, from dispatch and scheduling to procurement and field execution. We also deliver small electrical projects, with responsibility for estimating, tendering, and managing project financials through completion.

You'll lead and support a full Service team-including service coordinators, technicians, project managers, and estimators-bringing together the people and resources needed to meet customer needs. Combining technical experience with a customer-first approach, you'll help the team deliver dependable day-to-day service and successful small electrical projects while building lasting customer relationships.

Your Responsibilities

• Champion safety, regulatory compliance, and Houle's values of safety, quality, ethics, integrity, and inclusion
• Lead daily electrical Service operations, including workforce and capacity planning, job assignments, dispatch, scheduling, procurement, and permitting, to ensure responsive, high-quality service
• Oversee branch operations, including building and facility upkeep, warehouse activities, and resource coordination, to maintain a safe, organized, and efficient workplace
• Oversee service projects, including estimating, tendering, procurement, scheduling, project financials, and completion
• Lead and develop coordinators, technicians, project managers, and estimators through coaching, performance management, succession planning, recognition, and clear communication. Translate corporate and group objectives into individual goals and review progress
• Help shape business and financial objectives using local market, customer, and operational insights. Develop plans, manage budgets, review financial reports and key performance indicators, and take corrective action to achieve profitable growth
• Build and maintain relationships with existing and new customers, understand their needs, and collaborate across all groups and teams to resolve service gaps and deliver seamless service.
• Actively represent Houle in the community and industry, build local networks, and independently pursue opportunities for local business growth

Your Experience And Skills

• 3–5 years in a similar leadership role in electrical service, construction, or a comparable service environment; Service Manager experience in a related trade or market preferred
• Electrical TQ, or a diploma or degree in Electrical Engineering
• Proven team leadership, including coaching, trust-building, goal setting, and accountability across service coordination, field delivery, and small projects
• Experience managing service workloads, technician capacity, dispatch, scheduling, procurement, and permitting, with the ability to oversee branch facilities, buildings, and warehouse operations
• Strong financial and business acumen in budgeting, reporting, and performance management, with the ability to use market and customer insights to shape objectives
• Electrical estimating, tendering, and small-project management experience, including costs, schedules, and financial results
• Proven ability to retain customers and independently develop new relationships and business. Strong community connections, proactive networking, and willingness to represent Houle locally
• Strong communication, collaboration, analytical, and organizational skills, with the ability to balance service and project demands, plan strategically, solve problems, and make sound decisions

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Pay range: $115,000 - $150,000. We offer a competitive total compensation package that includes company matched RRSP, full benefits package and the ability to participate in an annual incentive/bonus program. Actual salary will be commensurate with experience, skills and overall match to the position offered.

Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.