Service Technician

Sporting Life; Burnaby; Hybrid; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Hybrid work environment

Vendor Pro Deals

Pay range + bonus

Job summary

Sporting Life is hiring a Service Technician in Burnaby, BC, offering a competitive hourly rate and a hybrid work environment. You will assemble, disassemble, and service bicycles, skis, and snowboards, diagnose issues, and provide expert technical support to customers while delivering outstanding service.

Growth opportunities exist through training and performance-based rewards. Join a team that values safety, performance, and a passion for sport.

Qualifications

• Excellent customer service is a must.
• Strong technical service skills in equipment maintenance.
• Ability to explain maintenance options to customers clearly.
• Willingness to continually upgrade skills through training.

Responsibilities

• Assemble, disassemble, and service bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety and performance.
• Provide expert advice and technical support to customers.
• Deliver a superior customer service experience by building trust with tailored solutions.
• Complete all required documentation before equipment is returned to customers.

Skills

Customer service

Technical service

Communication

Organizational skills

Independent worker

Self-motivation

Varying equipment knowledge

Tools

Bike tuning tools

Ski tuning & repair tools

Job description

Why Work Here?

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Team-first culture that celebrates an active, sports lifestyle.
• Fun, fast-paced hybrid environment where your passion for sport and style belongs.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A pay range of$21.00 - $26.00 hourly (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You’ll Do;

The Service Technician actively contributes to service standards of the department to ensure that all product and sales goals are achieved through the conscientious application of Sporting Life merchandising standards.

• Assemble, disassemble, and service a variety of bicycles, skis, and snowboards.
• Diagnose and repair equipment to ensure safety, performance, and longevity.
• Provide expert advice and technical support to customers, helping them make informed decisions about maintenance and repairs.
• Deliver a fantastic customer service experience by building trust and offering tailored solutions.
• Complete all required documentation before returning equipment to customers.

What You’ll Bring;

• Enthusiasm for excellent customer service
• Ability to provide excellent technical service (i.e. racquet stringing and service; ski tuning and repair; binding, mounting, and inspection; and in-line skate maintenance; bike building, tuning, and repair)
• High standard of professionalism
• Enthusiasm for serving public ensuring that all customers are cared for equally and in accordance with Sporting Life standards.
• Excellent communication and organization skills
• Friendly, outgoing personality
• A self-starter who works well independently
• Committed to maintaining required technical skills and continually upgrading knowledge as the company makes training available.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.