Service Support Officer

Scotiabank; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Scotiabank recherche un Service Support Officer pour rejoindre son équipe de Private Banking à Vancouver. Ce poste est essentiel pour offrir une expérience client exceptionnelle tout en respectant les normes de conformité bancaire. Le candidat idéal apportera un service exceptionnel, résoudra les problèmes avec efficacité et soutiendra les efforts de l'équipe pour maintenir la satisfaction et la fidélité des clients.

Qualifications

• Expérience en service client requise.
• Capacité à traiter des transactions bancaires avec précision.
• Connaissance des régulations bancaires (AML, KYC) et procédures internes.

Responsibilities

• Assurer un service client exceptionnel en application des principes du service.
• Gérer les demandes de service et transactions avec exactitude.
• Respecter les politiques de conformité et de sécurité.

Skills

Service Excellence

Client Satisfaction

Attention to Detail

Problem Solving

Job description

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Requisition ID: 228270

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

What you will be doing:

The Service Support Officer contributes to the success of the Private Banking team by ensuring the execution and delivery of specific goals, plans, and initiatives that support the team’s objectives. The incumbent provides exceptional personal service in all activities to support the Private Banking team, ensuring compliance with regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

Increase Client Satisfaction and Loyalty through Service Excellence by:

• Delivering the desired Client Experience by consistently applying the Service basics during all Client/ PB team interactions. Provide excellent client experiences and demonstrate ‘Our Service Promise’ by being friendly, willing to assist, efficient, and professional.
• Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
• Showing respect and knowledge in interactions with the APB/Banker.
• Providing exceptional service and support with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policies and procedures.
• Supporting the PB Team with client concerns and complaints, and escalating any issues brought to the Service Support Officer’s attention.

Contribute to the quality and efficiency of branch operations and compliance by:

• Adhering to cash, custody, and security procedures, as well as bank policies.
• Following position authorities and bank policies.
• Processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients accurately.
• Checking and authorizing transactions within approved limits.
• Completing the daily Accounting Support Package as outlined in the ASP at a glance document.
• Ensuring accurate and timely completion of monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier.
• Escalating fraudulent activities, unusual occurrences, and deficiencies to the appropriate supervisor or compliance officers.
• Understanding and considering the bank’s risk appetite and culture in daily activities and decisions.
• Ensuring compliance with regulatory guidelines including Privacy, OHS, AML, KYC, and others, as well as following policies and guidelines for business conduct.
• Fostering a high-performance and inclusive work environment.

Location: Vancouver, British Columbia, Canada

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families, and communities achieve success through a broad range of financial services.

We value the unique skills and experiences of each individual and are committed to creating an inclusive and accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply online; only those selected for an interview will be contacted.