Business Support Manager to the DWP Chief Commercial Officer

Department for Work and Pensions (DWP); Blackpool; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Join a leading public service department as a Business Support Manager for the Chief Commercial Officer. You will play a crucial role in diary and inbox management, stakeholder engagement, and team collaboration. Ideal candidates are proactive, organized, and possess strong communication and leadership skills, contributing to an inclusive and high-performing team environment. With competitive salary, generous leave, and a great work-life balance, this is an exciting opportunity for professional growth.

Benefits

Generous leave package

Flexible working hours

Professional development opportunities

Qualifications

• Proven experience in managing diaries at a senior level.
• Ability to manage competing priorities and timelines.
• Experience in building relationships with stakeholders.

Responsibilities

• Manage the Chief Commercial Officer’s diary and inbox.
• Serve as the initial point of contact for queries.
• Organize and support Senior Leadership Team meetings.

Skills

Organizational skills

Communication skills

Leadership skills

Stakeholder management

Education

Business Management experience

Tools

MS Office

Job description

Business Support Manager to the DWP Chief Commercial Officer

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Business Support Manager to the DWP Chief Commercial Officer

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Department for Work and Pensions (DWP) provided pay range

This range is provided by Department for Work and Pensions (DWP). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Department for Work and Pensions (DWP)

Pay up to £38,373 plus 28.97% employer pension contributions, flexible hours, and great work life balance.

About the role

The DWP Chief Commercial Officer’s Private Office is a high-performing, friendly, supportive, and inclusive team in a demanding but rewarding environment. It is an exciting opportunity for someone interested in working with senior officials in Commercial and wider.

The postholder is required to be an independent and proactive individual, who is adept at acting on their own initiative whilst making a meaningful contribution to the work of the wider team and supporting the Chief Commercial Officer (CCO).

The Business Support Manager will need to engage effectively and enhance CD’s relationships with stakeholders – including Private Offices, Ministers, Cabinet Office, and Commercial customers across DWP.

We are looking for a highly motivated individual with the skills to work effectively both as part of a team and independently, whilst developing key relationships with stakeholders of all grades to deliver the best possible outcomes. You will be expected to use and take initiative to drive results; success in this role will require strong organisational, communication and leadership skills.

This is an exciting opportunity for an HEO Business Support Manager to join the DWP Chief Commercial Officer’s Private Office.

Your Role

As a Business Support Manager, you will work autonomously to manage the diary and inbox of the CCO whilst also supporting the wider Private Office team.

Key responsibilities (though not exhaustive):

• Manage the Chief Commercial Officer’s diary, reflecting priorities and using your own judgment to resolve clashes in meeting schedules.
• Manage the Chief Commercial Officer’s inbox, using your judgment to prioritise tasks and flag urgent inquiries for their attention.
• Initial point of contact for general queries ensuring detailed requirements are communicated quickly.
• Ensure the Chief Commercial Officer is fully briefed and prepped ahead of meetings, and that agendas and papers are received in advance of meetings.
• Booking rooms for the Chief Commercial Officer and making travel arrangements, as required.
• Organise Senior Leadership Team meetings, acting as secretariat as and when required.
• Contributing to the work of Private Office, supporting ad-hoc projects as required.
• Arranging effective cover within the team, to ensure appropriate cover within Private Office.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences and channels.
• Strong stakeholder management skills, with the ability to build trust and influence at all levels.
• A proactive and collaborative approach, with the ability to work effectively in a fast-paced environment.

What skills, knowledge and experience will you need?

The application process for these roles includes uploading a CV and personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following:

• Previous Business Management experience with proven experience of Diary Management at SCS level, demonstrating attention-to-detail, personal resilience and sound judgement. (LEAD CRITERIA).
• Ability to manage competing priorities against demanding timelines ensuring quality outcomes.
• Ability to anticipate and resolve problems before they arise.
• Confidence in working with colleagues at all levels, communicating and influencing with credibility, knowledge, tact and discretion.
• The ability to communicate clearly and concisely, adapting your approach based on purpose and audience.
• Ability to identify and deliver alternative ways of working, driving innovation into everything you do.
• Proven experience of building authentic and effective relationships with internal and external stakeholders at all grades, and demonstration of how you have worked positively and effectively as part of a team.
• Proven knowledge and skills in use of IT – specifically MS Office products (Excel, Word, PowerPoint, Microsoft teams and SharePoint).

Location: You'll join us in one of our brilliant hubs in Blackpool, Leeds, Manchester or Sheffield whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £38,373.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 23 days rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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