Service Support - Don Valley North Lexus

Weins Canada; Markham; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation plan

Top-notch benefits plan

RRSP matching program

Educational Reimbursement Program

Vehicle Purchase Program + Parts &

Job summary

Weins Auto Group in Don Valley North Lexus is seeking a Service Support (Service Coordinator) to organize the Service Department and deliver top-notch customer service. This role is ideal for someone eager to progress toward a Service Advisor path within a people-centric auto group.

The position emphasizes customer service excellence, strong communication, and the ability to multitask across scheduling and administrative duties in a busy dealership environment.

Qualifications

• Customer service experience in a dealership is an asset.
• Exceptional communication and interpersonal skills.
• Attention to detail and strong organizational abilities.

Responsibilities

• Handle all incoming customer appointment and service calls in a courteous and personable fashion.
• Route calls to appropriate person and take messages for service staff who are unavailable.
• Maintain liaison with staff who are absent to expedite messages.
• Generate and maintain ASM's appointment schedules daily and monthly.
• Electronically schedule service appointments for the Assistant Service Managers, distributing work evenly.
• Obtain all relevant information from customers and record it in the appointment system.
• Arrange customer transportation from the dealership for Lexus customers.
• Contact customers for follow-up as requested by management.
• Escalate anything resulting in less than satisfactory service to management.
• Type letters and reports as required.
• Back up for absent service department employees and perform other admin tasks.

Skills

Customer service

Communication

Multitasking

Dealership experience

Job description

Weins Auto Groupis looking for aService Support (Service Coordinator)atDon Valley North Lexus. We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch customer service. This position is a great stepping stone for those who would want to become a service advisor and progress in this career path!

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan

• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program

• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.

• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program

• We have a generous Vehicle Purchase Program along with a Parts & Service Discount

• We invest in your career with development and training opportunities.

• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.

• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral

• We celebrate personal and professional milestones and team events

• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Responsibilities:

• Handle all incoming customer appointment and service calls in a courteous and personable fashion.

• Route calls to appropriate person and take messages for service staff who are unavailable.

• Maintain liaison with staff who are absent from the premises in order to expedite messages to them.

• Generate and maintain ASM's appointment schedules on daily & monthly basis.

• Electronically schedule service appointments for the Assistant Service Managers, distributing the work evenly unless otherwise directed by management.

• Obtain all the relevant information from each customer, including name, phone number, vehicle model and service required and record it on the appointment scheduling system.

• Establish the customers mode of transportation away from the dealership for all Lexus customers and make any necessary arrangements.

• Contact customers for follow-up purposes as requested by management

• Any situation that results in less than satisfied customers is to be brought to management attention immediately.

• Type letters and reports as required.

• Act as back up for absent service department employees as requested by management.

• Perform any other administrative or clerical tasks as directed by management.

• Other duties, projects, etc. as requested by management.

Qualifications:

• Customer service experience in a dealership (considered an asset).

• Exceptional communication and interpersonal skills

• Attention to detail, strong organization skills, and the ability to multi-task will ensure you succeed in this role

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

• Assess skills and competencies through simulated training environments.

• Analyze responses to training modules or testing scenarios.

• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at [e-mail].

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.