Service Support Associate

The Canada Life Assurance Company; Toronto; On-site; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Community Engagement

Job summary

Canada Life is seeking a Service Support Associate to provide in-house service and administrative support to the client service team. The role emphasizes customer service, strong communication, and proficient Microsoft Office usage to assist plan administrators and advisors with employee benefits processing and ongoing maintenance.

Key duties include handling client changes, processing plans, preparing submission materials, and creating client/advisor reports.

Qualifications

• Adaptable with initiative
• Strong oral and written communication
• Strong mathematical skills
• Proficient in Word, Excel, PowerPoint and Outlook
• Excellent time management and organizational abilities
• Good problem-solving skills
• Able to work independently or in a team
• Knowledge of the group insurance industry is a plus

Responsibilities

• Acting as a liaison between clients and head office departments
• Handle routine client changes, and administrative and claim inquiries
• Process client plan changes
• Order employee booklets, contracts, enrollment forms, ID cards, etc.
• Support preparation of new group submission materials and proposals
• Support sales with new business quotes, renewals and amendments
• Perform word processing for client correspondence and administration guides
• Create client and advisor reporting
• Provide additional administrative support to enhance the client experience
• Back-up support to other team positions as required

Skills

Communication

Mathematical skills

Independent/Teamwork

Time management

Organizational skills

Problem solving

Industry knowledge - group insurance

Tools

Word

Excel

PowerPoint

Outlook

Job description

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As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

What you will do:

• Acting as a liaison between clients and head office departments
• Handle routine client changes, and administrative and claim inquiries
• Process client plan changes
• Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
• Assisting service team with the preparation of new group submission materials proposals and presentation materials
• Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
• Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
• Responsible for the creation of client and advisor reporting
• Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team
• Provideback-up support to other positions on the team as required

What you will bring:

• Highly adaptable, driven to be your best, and proven initiative
• Strong oral and written communication skills
• Strong mathematical skills
• Requires excellent Word, Excel, PowerPoint and Outlook skills
• Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
• Good problem-solving skills
• Ability to work independently as well as in a team environment
• Knowledge of the group insurance industry would be an asset

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location

Toronto, ON, CA