Service Support Assistant - Lockers and Parking Services, Parking Administration

Northern Alberta Institute of Technology; Edmonton; On-site; CAD 44,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work arrangements

Professional development opportunities

Job summary

NAIT is seeking a Services Support Assistant for the Locker and Parking Services teams. The role focuses on excellent customer service while supporting locker reservations, parking permits, and related processes within a post-secondary setting.

The position involves liaison with staff, students and departments, handling inquiries, payments, and troubleshooting both hardware and software issues. A strong emphasis on professionalism and confidentiality is required.

Qualifications

• High School Diploma or equivalent.
• Some related experience is required.
• Demonstrated success providing outstanding customer service for 3 to 5 years is preferred.
• Previous experience working in a post-secondary institution would be an asset.

Responsibilities

• First point of contact for Locker rentals and Parking Services with in-person, phone, and email inquiries.
• Assists staff, students and departments with locker reservations including but not limited to: online locker rental system support, payments, changes, terms and conditions, special requests, lock combination retrieval, maintenance tracking, in-person trouble shooting including the cutting of locks, locker cleaning and lock rotation.
• Maintains inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
• Assists customers with the purchase and/or refund of a locker rental, parking permit and bike parking permits via in-person, online and phone.
• Supports processing of visitor parking requests.
• Supports programming and assigning access to underground parking locations.
• Provides help and information with online parking permit systems, pay machines, parking policies and procedures, parking fees and lot locations, wayfinding, and bike lockers.
• Assists with audits, waitlists and internal billing.
• Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual.
• Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.

Education

High School Diploma or equivalent

Tools

Locker rental system

Payments processing

Job description

Important Application Deadline Notice

Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.

About the Opportunity

The Locker and Parking Services teams are looking for a Services Support Assistant who has excellent interpersonal and organizational skills, and a passion for exemplary customer service. This role is an integral support for the department, and is expected to represent NAIT in a positive, professional manner.

Key Responsibilities

• First point of contact for Locker rentals and Parking Services with in-person, phone, and email inquiries.
• Assists staff, students and departments with all aspects of locker reservations including but not limited to: online locker rental system support, payments, changes, terms and conditions, special requests, lock combination retrieval, maintenance tracking, in-person trouble shooting including the cutting of locks, locker cleaning and lock rotation.
• Maintains inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
• Assists customers with the purchase and/or refund of a locker rental, parking permit and bike parking permits via in-person, online and phone.
• Supports processing of visitor parking requests.
• Supports programming and assigning access to underground parking locations.
• Provides help and information with online parking permit systems, pay machines, parking policies and procedures, parking fees and lot locations, wayfinding, and bike lockers.
• Assists with audits, waitlists and internal billing.
• Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual.
• Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.

Skills & Abilities

• Excellent skills in customer service, verbal, and written communication, working with diverse populations, and teamwork.
• Must have the ability to de-escalate challenging situations with customers, while maintaining a calm and professional demeanor.
• Confident working independently, while supporting and contributing to team goals and objectives.
• The ability to learn and follow established department guidelines and procedures; exercise discretion, maintain confidentiality and professionalism.
• Strong attention to detail, while often working under tight timelines.
• Must have the ability to learn new software and technologies and possess strong skills related to word processing and spreadsheet use.
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts.
• Working knowledge of standard office equipment.
• Regularly required to walk, stand, push, pull, reach and cut locks.
• Ability to lift, push and pull up to 11 kg (50 lbs).

Qualifications

• High School Diploma or equivalent.
• Some related experience is required.
• Demonstrated success providing outstanding customer service for 3 to 5 years is preferred.
• Previous experience working in a post-secondary institution would be an asset.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package.

The compensation range for this job posting is : $43,843.95 - $56,388.24

Applicants with education credentials earned outside of Canada should have their credentials evaluated by a recognized agency in Canada - Foreign Credential Validation against Canadian Standards - Canada.ca.

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB). We are a proud partner of the Canadian Centre for Diversity and Inclusion.

only those being considered will be contacted. If you require any assistance or accommodations please connect with us at [e-mail]. We're glad you're here. At NAIT, our people help shape careers, industries, and communities. Whether you're launching your career or bringing valuable experience, you'll find opportunities to learn, grow, and make a real impact. Explore our open roles, discover our culture, and see how your work can help transform lives through education and innovation.

People make NAIT Great

And at NAIT, people truly matter. We're committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth. Our culture is grounded in respect, collaboration, creativity, celebration, and accountability. When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community. If you're looking for purposeful work in a supportive environment, we'd love to meet you.