Director of Operations, Corporate and Continuing Education

NAIT International; St. Catharines; Hybrid; CAD 137,000 - 182,000; Full time

Benefits offered by this job

Benefits package

Paid time off holidays

Flexible work arrangements

Remote within Canada

Wellbeing programs

Job summary

NAIT is seeking a Director of Operations within Canada to translate strategic priorities into operating plans for corporate training delivery, continuing education programs, curriculum development and operations enablement.

The role carries ~ $6M annual expenses budget and direct supervision of multiple managers, fostering a culture of service, accountability and continuous improvement across CCE.

Qualifications

• Bachelor's degree in business, management, education or related discipline.
• Extensive and relevant work experience in operational leadership and management of teams.

Responsibilities

• Develop and implement operating plans, service standards and performance measures.
• Set manager objectives, review performance, coach leaders and support succession.
• Oversee training delivery, continuing education programs and curriculum development through the managers.
• Monitor outcomes and address delivery risks.
• Develop and monitor budgets and forecasts with managers and Finance.
• Analyze variances, align staffing and resources with approved plans and recommend corrective action.
• Coordinate and collaborate with internal and external stakeholders.
• Represent CCE on relevant committees and working groups.

Skills

Managerial experience

Budgeting principles

Communication skills

Cross-functional collaboration

Operational leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Opportunity

Reporting to the Executive Director of Corporate and Continuing Education (CCE), the Director of Operations translates strategic priorities into operating plans and coordinates corporate training delivery, continuing education programs, curriculum development and operations enablement.

The role has budgetary responsibility for approximately $6M in annual expenses and directly supervises the Manager of Corporate Training Delivery, Manager of Continuing Education Programs, Manager of Curriculum Development and Manager of Operations Enablement.

The Director builds a culture of service, accountability and continuous improvement, develops managers and aligns their teams around shared priorities and delivery outcomes.

The Director serves as a principal CCE contact for interdepartmental operational planning and communication.

This position builds sustained relationships with Student Progression and Registrar, ITS, Advancement, Finance and other institutional partners, ensuring that CCE requirements are represented and operational activities align with institutional policies and practices.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Key Responsibilities

• Develop and implement operating plans, service standards and performance measures.
• Setting manager objectives, reviewing performance, coaching leaders and supporting succession and professional development.
• Oversee training delivery, continuing education programs and curriculum development through the managers.
• Monitor outcomes and address delivery risks.
• Develop and monitor budgets and forecasts with managers and Finance.
• Analyze variances, align staffing and resources with approved plans and recommend corrective action.
• Coordinate and collaborate with internal and external stakeholders.
• Represent CCE on relevant committees and working groups.

Skills & Abilities

• Knowledge of NAIT’s structure, strategic priorities and academic and administrative processes
• Knowledge of how registration, learner records, curriculum, training delivery, digital systems and financial administration depend on one another
• Knowledge of applicable legislation related to privacy and information handling, human rights, employment, occupational health and safety, accessibility and copyright
• Knowledge or relevant collective agreements and institutional policies
• Significant managerial experience
• Significant understanding of financial and budgeting principles
• Microsoft Office Suite systems application (and other specialized software applications)
• Exceptional communication, both written and verbal, and ability to understand the needs of customers

Qualifications

• Bachelor's degree in a relevant business, management, education or related discipline
• Extensive and relevant work experience in operational leadership and management of teams

Remuneration

Remuneration: Refer to salary range noted on posting, plus a comprehensive benefits package.

The compensation range for this job posting is : $137,462.37 - $182,117.48

Benefits and Perks

• we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth.
• In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.
• NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role.
• Please note that remote positions require employees to reside within Canada.
• NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB).
• We are a proud partner of the Canadian Centre for Diversity and Inclusion.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience.

For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB). We are a proud partner of the Canadian Centre for Diversity and Inclusion. We are committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth.

When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community.

People make NAIT Great

We are committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth. Our culture is grounded in respect, collaboration, creativity, celebration, and accountability. If you're looking for purposeful work in a supportive environment, we'd love to meet you.