Inside Sales & Project Coordination

Suburban Automotive Services; Vaughan; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Service Shift Manager to lead a fast-paced service department. In this role, you will coordinate the workload, inspire your team, and ensure exceptional customer service. You will leverage your expertise in mechanical, electrical, and hydraulic systems to optimize shop efficiency and enhance team dynamics. This position offers competitive wages, comprehensive benefits, and opportunities for professional growth. Join a purpose-driven organization where your contributions will make a significant impact on the service experience and team development.

Benefits

Competitive wages

Comprehensive benefits

Company matched pension

Bonus eligibility

Career development opportunities

Qualifications

• 5+ years of experience in service repairs and maintenance.
• Expert knowledge of mechanical, electrical, and hydraulic systems.

Responsibilities

• Manage and coordinate service department workload for efficiency.
• Motivate and train employees to achieve service excellence.
• Ensure effective communication with customers and staff.

Skills

Ability to operate vehicles/equipment

Complex service repairs/maintenance

Mechanical systems knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Computer functions knowledge

Job description

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Shift Manager to join our fast-paced, energetic dealership in Leader, SK.

In this role you will manage, coordinate, and direct the workload of the Service Department for maximum efficiency and productivity with commitment to delivering exceptional service to our customers. In one of Canada’s top John Deere dealer organizations you will help deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Assign/schedule all service department jobs for technicians based on their skills/knowledge
• Motivate, inspire, and assist new and existing employees in their pursuit of excellence through coaching, training, and development
• Optimize shop efficiency and flow to avoid lost billable hours
• Ensure effective communication and follow up with customers and employees
• Identify opportunities for process improvement and training opportunities
• Provide back up support for Service Business Manager in their absence and during peak seasons
• Direct/assist employees in diagnosis/troubleshooting of machine problems
• Perform final checks/approvals on equipment before start of work order
• Provide exceptional customer service consistently above standards
• Assist service support staff in quoting repairs and maintaining accurate records
• Build effective and productive team dynamics with all internal departments
• Conduct safety meetings, encourage safe working habits

Requirements

• Ability to operate vehicles/equipment used for diagnostic purposes
• 5+ years performing complex service repairs/maintenance
• Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion.
• Ability to work flexible hours, varying shifts, weekends, and holidays
• Valid driver’s license required
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
• Ability to use current business systems, working knowledge of computer functions and use.

CONNECT with us today!

Whether you're new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.

You’ll receive competitive wages, comprehensive benefits, company matched pension, bonus eligibility, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!

**Apply early as recruitment for this position is ongoing and may be filled prior to the closing date. Candidates must be legally entitled to work in Canada.**

• Pattison Agriculture Limited, Box 10, Leader, Saskatchewan, Canada