Inbound Customer Service Specialist Permanent Work From Home Available

Optima Communications International Inc; Toronto; Remote; Full time

Job summary

A leading company in Toronto is seeking an Inbound Customer Service Specialist for a full-time remote position. The role involves providing exceptional customer service, handling inquiries, and assisting in account management for major utility providers. Candidates should have a high school diploma and strong communication skills. The position offers competitive pay, performance bonuses, and growth opportunities within a supportive team environment.

Benefits

Health Spending Reimbursement

Fully Paid Initial Training

Employee Perk Program

Growth & Development Opportunities

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Proven data entry skills with a minimum typing speed of 35 WPM.
• Strong work ethic and positive attitude in a diverse environment.

Responsibilities

• Provide inbound customer service including bill explanation and account maintenance.
• Assist in training and development of team members.
• Ensure superior customer service experience.

Skills

Customer Service

Communication

Interpersonal Skills

Listening Skills

Multi-tasking

Education

High School Diploma

Job description

Inbound Customer Service Specialist Permanent Work From Home Available

• Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 10:00PM and occasional Saturday shifts between 8:00AM to 5:00PM as business requires.
• Offering guaranteed base of $18.95 per hour as well as hourly performance bonus of between $0 - $3.00,
• $300.00 to $400.00 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
• Fully paid initial training
• Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+ companies)
• Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Specialist Training Program.
• A casual, friendly environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.

Qualifications:

• High School Diploma
• Genuine eagerness to help customers with care, professionalism and diplomacy
• Exceptionally polite, friendly and courteous
• Demonstrate good listening skills to help customers with their concerns while maintaining composure at all times
• Strong work ethic and positive attitude with excellent interpersonal skills that allows others to work effectively and productively within a diverse environment
• Ability to effectively communicate both verbally and typing with attention to detail
• Proven ability for data entry and typing skill with minimum 35 WPM
• Ability to efficiently multi-task
• Previous experience in utility or communications industry is not required but is an asset.

Work From Home Requirements:

• Quiet, dedicated room free of background noise
• Ability to connect the computer from a router - wireless preferred
• Windows PC recommended
• Operating System: Windows 10
• Full, standard sized keyboard with Function Keys (F1-F12) and a number pad
• Two monitors if available
• Webcam - for training and coaching purposes
• Headset provided (microphone and headset)
• Unlimited high-speed internet
• Unlimited Canada wide long-distance calling/cellphone calling plan
• Ability to provide your own ethernet cable

Location:

In the heart of downtown Toronto, in a bright, beautiful professional building, brick walls and 13' ceilings - 2 minutes from Union Station subway station & Go Transit.

Hours of Operation:

Monday to Friday between 8 am – 10 pm

Description:

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including, bill explanation, account maintenance and collections. As a member of our team, Specialists occasionally assist in the selection, training, development, coaching, and performance of team members to provide customers with superior customer service experience.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada's largest Utility providers.

The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.

Our Invitation:

Complete our on line application, and If selected you will be contacted via phone by a member of our Recruitment Team.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance

Due to the volume of applications we receive, only those candidates selected for telephone interviews will be contacted.

Optima wishes you all the best in your employment search