Service Representative

McGill Faculty of Medicine and Health Sciences; Sherbrooke; On-site; CAD 52,000 - 63,000; Full time

Job summary

McGill Faculty of Medicine and Health Sciences in Sherbrooke invites applications for an Admissions and Registration Clerk. Under the direction of the supervisor, you will process admissions, registrations, transcript requests, and student accounts payments, and provide information on programs, policies and procedures.

You will maintain files, resolve problems, explain computerized systems, issue ID and Health cards, and support students with forms and eligibility.

Qualifications

• DEP - Office Systems, 3 years related experience.
• DEP - Secretarial Studies.
• English and French, spoken, written and read.

Responsibilities

• Provides information concerning University programs and policies.
• Processes admissions, registrations and transcript requests.
• Maintains files and records and resolves problems.
• Explains and demonstrates the use of computerized information systems.
• Produces ID cards and Health Cards.

Skills

Bilingual English/French

Minerva knowledge

Organizational skills

Attention to detail

Clear communication

PC proficiency (MS Word, Excel, email,

Education

DEP - Office Systems

DEP - Secretarial Studies

Tools

Minerva

Job description

Position Summary

Under the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.

Major Duties and Responsibilities

• Provides general and detailed information concerning University programs and policies.
• Informs others concerning admission, registration and student accounts procedures.
• Ensures distribution of information packages, letters, forms and applications.
• Processes documents related to admissions, registration and placement tests.
• Assess eligibility according to established guidelines.
• Prepares acknowledgement and decision letters.
• Maintains, updates records and files.
• Sorts, codes, enters and verifies information.
• Ensures the accuracy and completeness of information.
• Investigates and follows up on discrepancies.
• Consults appropriate documentation or resource persons in order to obtain and provide information.
• Resolves problems.
• Refers complex problems to resource persons.
• Explains and demonstrates the use of computerized information systems such as an automated registration system and student accounts system.
• Provides assistance in completing various forms.
• Initiates others in unit activities.
• Follows up as appropriate.
• Receives and follows up on matters related to student account fee payments.
• Processes requests for transcripts and letter of attestation.
• Produces ID cards and Health Cards.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities

• Demonstrated client-focus and service-oriented.
• Demonstrated ability to work in a PC environment using word-processing, spreadsheets, databases, e-mail and the internet.
• Knowledge of Minerva.
• Demonstrated organizational skills and ability to multi-task, prioritize, meet deadlines and solve problems in area of responsibility.
• Attention to detail.
• Demonstrated ability to clearly transmit and receive information.
• English and French, spoken, written and read.
• Knowledge of French and English.
• McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.
• The level of English required for this position has been assessed at a level #4 on a scale of 0-4.

Minimum Education and Experience

DEP - Office Systems 3 Years Related Experience / DEP - Secretarial Studies

Hourly Salary: (MUNACA Level F) $29.42 - $36.46

Hours per Week: 33.75 (Full time)

Supervisor: Student Success Centre Manager

Position End Date (If applicable):

Deadline to Apply: 2026-10-25

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities.

McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research. For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues. McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.

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