Service Representative

Empire Life, LLC; Kingston; On-site; CAD 48,000 - 66,000; Full time

Benefits offered by this job

Annual bonus

Benefits package (life, health, dental

Vacation four weeks

Pension plan with employer match

Flexible work arrangements

Wellness programs

Referral program

Job summary

Empire Life is hiring a Service Representative to join our Retail Operations team in person at our Kingston office. This full-time role handles applications, service requests, and customer inquiries with accuracy and courtesy.

The position offers a competitive total rewards package including salary, annual bonus program, benefits, vacation, and pension contributions. Candidates across Canada are welcome to apply; English communication is required.

Qualifications

• 1+ years work experience in an office environment.
• Knowledge of word processing, spreadsheet, and database software.
• Ability to prioritize and balance multiple tasks.
• High attention to detail and access to stable internet for remote work.
• English required for Canada-wide communications; bilingualism a plus.

Responsibilities

• Processing applications and service requests within established service standards.
• Providing prompt and accurate resolution to complex problems.
• Investigating and analyzing simple cases and completing necessary follow-up changes.
• Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts.

Skills

Office experience

Word processing

Spreadsheet

Database software

Task prioritization

Attention to detail

Remote internet access

English/French (asset)

Education

College Diploma (asset)

Job description

Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Empire Life is looking to hire a Service Representative to join our Retail Operations team in person full-time at our Kingston office. We are actively seeking candidates to fill one current, open position.

The total target compensation (TTC) range, including salary and target bonus, is $47,813 - $65,875. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Why pursue this opportunity

• Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.
• Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
• Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
• Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

• Processing applications and service requests within established service standards
• Providing prompt and accurate resolution to complex problems
• Investigating and analyzing simple cases and completing necessary follow-up changes
• Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources

What we’re looking for you to have

• 1+ years work experience in an office environment
• Knowledge of word processing, spreadsheet, and database computer software
• Ability to prioritize and balance multiple tasks and navigate multiple systems
• High attention to detail/accuracyAccess to stable and secure internet for remote work
• Bilingualism (English/French) would be an asset
• Completion of a College Diploma would be an asset
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions
• A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact [e-mail] .