Service Receptionist

Dilawri Group of Companies; City of Langley; On-site; CAD 32,000 - 52,000; Full time

Job summary

Mercedes-Benz Langley is seeking a Service Receptionist to manage walk-ins, answer calls, greet customers, and direct inquiries to the Parts or Service team. You will process payments, balance cash, and support clerical tasks to keep the dealership running smoothly and professionally.

With the Dilawri Group, Canada's largest automotive group, you’ll join a family culture, enjoy growth opportunities, and work in a dynamic retail environment across multiple brands.

Qualifications

• Experience greeting customers and directing them to the correct department.
• Ability to answer and screen phone calls professionally.
• Strong cash handling and basic invoicing skills.
• Excellent verbal and written communication.

Responsibilities

• Greet customers upon arrival at the dealership.
• Answer all incoming calls promptly, and direct call to appropriate individual.
• Handle general inquiries from callers.
• Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
• Refer messages to correct party in a timely manner.
• Inform telephone company maintenance department of any switchboard malfunctions.
• Collect payment from customers and issue receipts for goods and services.
• Prepare invoices and record amounts received.
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
• Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
• Follow closeout procedures and final balancing at end of shift
• Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
• Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
• Attend all department meetings.
• Follow all company and manufacturer policies, directives and procedures.
• Perform any other duties as required.

Skills

Customer service

Communication

Multitasking

Job description

Looking for a greatopportunity to work in Canada’s largest Automotive Group?Join the Familytoday, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Mercedes-Benz Langley is currently looking to fill aposition of aService Receptionist.

The primaryfunction of the Service Receptionist is to administer to incoming walk intraffic & answering & properly directing inbound dealership callsthrough to the parts and service department.

• Greetcustomers upon their arrival at dealership.
• Answerall incoming calls promptly, and direct call to appropriateindividual.
• Handlegeneral inquiries from callers.
• Communicatewith all callers in a friendly, efficient and professional manner andattempt to minimize the amount of time they are placed on hold.
• Refermessages to correct party in a timely manner.
• Informtelephone company maintenance department of any switchboardmalfunctions.
• Collectpayment from customers and issue receipts for goods and services.
• Prepareinvoices and record amounts received.
• Provide cashrefunds or issue credit memoranda to customers for returned goods, asauthorized by manager.
• Record/balancetotals shown on cash register tapes or computer records; ensure invoiceamounts and payment methods correspond; verify cash on hand tofloat.
• Handlecustomer complaints with integrity and confidence and, if necessary,direct customers to Service Advisor or other appropriateindividuals.
• Operatecredit card machines; verify balances at end of day and advise managerimmediately of any cash shortages.
• Follow closeout procedures and final balancing at end of shift
• Ensure workarea is neat and clean and exhibit an informed, professional approach withall customers.
• Performclerical duties such as arranging for couriers and proofreading, andassist other administrative departments as necessary.
• Attend alldepartment meetings.
• Follow allcompany and manufacturer policies, directives and procedures.
• Perform anyother duties as required.

Advantages of the DilawriLifestyle:

• First hand mentoring fromauto industry leaders
• Employee discounts onvehicle purchases and leases
• Employee discounts onservice and parts
• Competitive compensation
• Exclusive Dilawri offers
• A true Family culture

Dilawri Group of Companies is Canada’s largest automotivegroup with 75+franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario,Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri familysince 1985, the company continues to expand its footprint in Canada, buildingon its history of excellence in the automotive industry. With more than 4,000employees, Dilawri Group of Companies is proud to offer exceptional productsand customer service in every dealership.

DilawriGroup of Companies is not only a leader in the automotive industry, it is alsoa leader in the communities it serves, having established The DilawriFoundation in 2002. The Dilawri Foundation has contributed tens of millions ofdollars throughout Canada supporting a variety of charitable causes.

Goto our website to see more about our company and the many reasons why you willwant to work for us!

Wedo thank all applicants in advance, but only those selected for an interviewwill be contacted. Thank you for your interest.