Delivery Coordinator Mercedes-Benz Vancouver Vancouver, BC

Dilawri Group; Vancouver; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Mentoring

Employee discounts

Competitive pay

Family culture

Job summary

Dilawri Group of Companies in Vancouver is seeking a Delivery Coordinator to manage the complete delivery process for new car purchases. You will coordinate scheduling, liaise with service and finance teams, and ensure accurate paperwork and customer communication throughout the delivery.

The role includes explaining warranties, vehicle operation, and additional programs to customers, collecting payments, and documenting the delivery experience.

Responsibilities

• Schedule and confirm dates customers expect to receive their purchased vehicle
• Liaise with Service Manager to ensure operations for sold vehicles
• Liaise with Financial Services Manager to document changes in the deal
• Communicate with customers about delays or changes to delivery
• Review documents to ensure paperwork is ready for delivery
• Inspect vehicle to ensure all work is complete and delivery is flawless
• Schedule delivery appointment for customer to take delivery
• Complete new car deliveries following sales survey questions
• Use manufacturer tablet app for new car deliveries
• Explain warranty, maintenance, and available programs to customer
• Explain operation of the vehicle and sign purchase paperwork
• Collect payments due on delivery
• Photograph customer with vehicle as gift
• Educate customer on CSI process and verify contact details
• Notify Sales/Leasing Consultant and Managers when delivery is completed

Job description

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships,representingmore than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation , we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Mercedes-Benz Vancouver is currently looking to fill theposition of Delivery Coordinator.

Compensation for this position is salary plus commission based.

Responsibilities:

• Schedule and confirm datethat customer expects to receive their purchased vehicle
• Liaise with Service Managerto ensure all required operations are performed for sold vehicles
• Liaise with the FinancialServices Manager to ensure that any changes, additions or deletions to theinitial deal are correctly documented and in progress
• Communicate with customersto ensure that they are kept informed as to any delays or changes to theirinitial expectations
• Review all documentation toensure appropriate paperwork is ready for the customer
• Inspect vehicle to ensurethat all requested work has been performed correctly leading to a “PerfectDelivery”
• Schedule an appointment timefor the customer to take delivery of the vehicle
• Perform other tasks, basedon management requirements and instructions
• Complete new car deliveriesin line with the questions on sales survey.
• Use the manufacturersrecommended tablet app for new car deliveries

Execute the delivery process, including:

• Provide a completeexplanation of all warranty and maintenance requirements and limitations,and any other programs, options or information the Dealerships want toconvey to the customer, i.e. available Collision Centre, detailing, VIPprogram, Rewards Membership, Service Walk, Second Delivery Appointment,etc.)
• Provide a completeexplanation of the operation of the vehicle
• Sign all paperwork relatedto the purchase of the vehicle
• Collect all monies andpayments due on delivery from the customer
• Take photograph of customerwith their new vehicle; a gift for the customer
• Educate the customerregarding CSI process
• Verify customer contactinformation, including email address, and enter it into the customerdatabase
• Ask for referrals
• Advise the Sales & LeasingConsultant, Financial Services Manager and Sales Manager via e-mail, thatthe vehicle has been delivered

Advantages of the DilawriLifestyle:

• First hand mentoring fromauto industry leaders
• Employee discounts onvehicle purchases and leases
• Employee discounts onservice and parts
• Competitive compensation
• Exclusive Dilawri offers
• A true Family cultures

Dilawri Groupof Companies is Canada’s largest automotive group with 75 + franchised dealerships representing35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, andBritish Columbia and Washington D.C. Privatelyowned and operated by the Dilawri family since 1985, the company continues toexpand its footprint in Canada, building on its history of excellence in theautomotive industry. With more than 4,000 employees, Dilawri Group of Companiesis proud to offer exceptional products and customer service in everydealership.

Dilawri Groupof Companies is not only a leader in the automotive industry, it is also aleader in the communities it serves, having established The Dilawri Foundationin 2002. The Dilawri Foundation has contributed tens of millions of dollarsthroughout Canada supporting a variety of charitable causes.

Go to ourwebsite to see more about our company and the many reasons why you will want towork for us!

We do thank allapplicants in advance, but only those selected for an interview will becontacted. Thank you for your interest.