Sales Reception/Greeter

Dilawri Group; Vancouver; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Mercedes-Benz Vancouver is actively searching for a Sales Receptionist/Greeter to join the Dilawri Group team. You will be the first point of contact for clients, greeting and assisting them as they arrive at the dealership.

This role requires outstanding customer service, professional phone etiquette, and the ability to direct inquiries to the right person or department. You will also maintain the waiting lounge and handle basic administrative tasks.

Qualifications

• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.

Responsibilities

• As the first point of contact for clients, you require exceptional customer service skills and professional phone etiquette. You will greet and assist clients when they first arrive at the dealership.
• Responsible for answering and directing all incoming phone calls in a professional and courteous manner.
• Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department.
• Maintains the cleanliness of the customer waiting lounge and ensures it is well stocked.
• Performs administrative duties such as recording sales traffic, distributing schedules for Sales Representatives, maintaining gas chitbooks and receipts, updating telephone lists, updating vehicle inventory lists and ordering business cards.
• Reviews appointments and deliveries in dealership software and maintains customer relationship management alerts and customer maintenance.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Tools

CRM software

Job description

Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

Mercedes-Benz Vancouver is actively searching for a Sales Receptionist/ Greeter tojoin the team at Dilawri Group!

Primary Duties and Responsibilities

• As the first point of contact for clients, you require exceptionalcustomer service skills and professional phone etiquette. You will greetand assist clients when they first arrive at the dealership.
• Responsible for answering and directing all incoming phone calls ina professional and courteous manner.
• Provides basic information about the dealership and the DilawriGroup in order to answer inquiries and to refer customers to theappropriate individual or department.
• Maintains the cleanliness of the customer waiting lounge andensures it is well stocked.
• Performs administrative duties such as recording sales traffic,distributing schedules for Sales Representatives, maintaining gas chitbooks and receipts, updating telephone lists, updating vehicle inventorylists and ordering business cards.
• Reviews appointments and deliveries in dealership software andmaintains customer relationship management alerts and customermaintenance.

Qualifications Required

• You are committed to offering world class customer service andbuilding lifelong customer relationships.
• You have a growth mindset and are continuously innovating anddeveloping your skills.
• You thrive in an environment that supports collaboration andrespect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the bestpossible customer experience.

About Dilawri

Inaddition to working with and learning from a team of leading professionals inthe automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.