SERVICE RECEPTION

Cadillac Kelowna; Kelowna; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Career growth

Training

Job summary

Bannister Automotive Group is hiring a Service Receptionist to create a positive first impression and support the service team in Kelowna. You will greet visitors, answer calls, schedule service appointments, and keep customer and vehicle information up to date.

Ideal candidates have a high school diploma, strong customer service skills, proficiency in MS Office, and the ability to multitask in a fast-paced environment. Full-time hours Monday to Friday with competitive wages and benefits.

Qualifications

• High school diploma or equivalent is required.
• Previous receptionist or customer service experience is preferred.
• MS Office proficiency (Word, Excel, Outlook) is expected.

Responsibilities

• Greet visitors and answer calls in a professional, friendly manner.
• Schedule service appointments and assist customers with inquiries.
• Update customer and vehicle information in the database.
• Coordinate courtesy cars, special orders, and airport service as needed.
• Support service advisors and warranty administration.
• Maintain customer files and review completed jobs for quality.
• Perform general administrative tasks and assist with department meetings.
• Provide backup to service team members when required.

Skills

Customer service

Communication

Organization

Attention to detail

MS Office

Professionalism

Education

High school diploma

Post-secondary education asset

Tools

MS Office

Job description

Drive Your Career Forward with Bannister — We’re Hiring a Service Receptionist

Do you enjoy creating great first impressions and keeping things organized behind the scenes? At Bannister Automotive Group, you’re not just greeting visitors — you’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.

We’re looking for a Service Receptionist to join our team. If you’re cheerful, detail-oriented, and thrive in a fast-paced environment, this could be the opportunity you’ve been waiting for.

We value the experience you bring to the team and offer competitive compensation that reflects your skills, experience, and qualifications.

The Drive Ahead

• Greet visitors and answer incoming calls in a professional, friendly manner
• Schedule service appointments and support customers with inquiries
• Update customer and vehicle information in the database
• Assist with coordinating courtesy cars, special orders, and airport service
• Support service advisors and warranty administration as needed
• Help maintain customer files and review completed jobs for quality
• Perform general administrative tasks and assist with department meetings
• Provide backup to service team members when required

Performance Essentials

• High school diploma or equivalent; post-secondary education an asset
• Previous experience in a receptionist, customer service, or service advisor role
• Basic bookkeeping experience is an asset
• Proficient in MS Office (Word, Excel, Outlook)
• Exceptional customer service and communication skills
• Strong organizational and multi-tasking abilities with attention to detail
• Professional appearance and positive attitude
• Full-time availability — typically Monday to Friday (approx. 40 hours/week)

Bannister Accessories

• Competitive wages reflective of your experience, skills, and industry benchmarks
• Extended benefits package, including health, dental, and vision care
• Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized
• Ongoing training and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.