Customer Support Supervisor — Safety & Field Ops Leader

Toromont Cat; Eastern Canada; On-site; CAD 79,000 - 98,000; Full time

Benefits offered by this job

Flexible work schedules

Opportunities for internal training

Competitive total rewards including benefits

Job summary

Toromont Cat is seeking a Customer Support Supervisor to provide operational leadership to the team and meet critical business goals while ensuring safety. This role involves motivating staff, resolving customer inquiries, and generating performance reports.

Candidates should have a minimum of 3-5 years in operations management and a post-secondary education. This position offers opportunities for growth and development within a supportive team environment.

Qualifications

• 3-5 years of experience in operations management or supervision.

Responsibilities

• Model safe and environmentally sound work behaviours.
• Motivate and develop team staff to meet performance objectives.
• Act as the key contact for customer inquiries and issues.
• Generate and present monthly maintenance performance reports.
• Participate in strategic planning initiatives.
• Provide input on capital expenditures and operating policies.
• Lead meetings related to health and safety.

Skills

Operations management

Team development

Customer service

Education

Minimum post-secondary education

Job description

Toromont Cat is seeking a Customer Support Supervisor to provide operational leadership to the team and meet critical business goals while ensuring safety. This role involves motivating staff, resolving customer inquiries, and generating performance reports.

Candidates should have a minimum of 3-5 years in operations management and a post-secondary education. This position offers opportunities for growth and development within a supportive team environment.