Product Support Coordinator

Toromont Cat; Northwestern Ontario; On-site; CAD 45,000 - 56,000; Full time

Benefits offered by this job

Flexible work schedules

Total rewards package

Job summary

Toromont Cat in Thunder Bay is seeking a Product Support Coordinator to manage service work orders from opening to invoicing, ensuring high customer service levels and supporting the Service Department’s goals. The role requires strong communication, safety awareness, and accurate billing practices.

You will monitor WIP with Supervisors, obtain PO numbers, verify invoices, and maintain billing with cross-functional teams.

Qualifications

• Safety conscious with strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Demonstrated teamwork and flexibility to adapt to changing priorities.
• Proficient with Microsoft Word for documentation and correspondence.

Responsibilities

• Demonstrate safe, healthy work behaviors aligned with company policies.
• Monitor WIP with Supervisors and Dispatch to support invoicing goals.
• Verify and process service work orders and complete invoices accurately.
• Maintain up-to-date billing requirements per DBS/Exceptions lists.
• Obtain customer purchase orders to support WIP processing.
• Provide administrative support to Branch Manager and Supervisors.
• Collaborate across departments to create synergy and efficiency.
• Prepare and process purchase orders; assist with project planning.
• Answer calls and assist internal and external customers; schedule maintenance.

Skills

Safety awareness

Communication

Interpersonal skills

Time management

Team player

Education

Diploma of Vocational Studies in administration

College Diploma in administration

Tools

Microsoft Word

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on November 4, 2026

Locations

Showing 1 location

Thunder Bay, ON P7C6G9, CAN

• Full-Time
• Requisition #: PRODU011095

Description

Toromont Cat is looking for a Product Support Coordinator to join our team in Thunder Bay! The Product Support Coordinator is accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.

Pay Type

Full Time, Permanent

Compensation

$44,860.00 to $56,075.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Product Support Coordinator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, healthy and environmentally responsible work behaviors in support of Toromont's policies, programs and initiatives related to health and safety.
• Monitor WIP with Supervisors and Dispatch to support company objectives within the invoicing process.
• Verify and process service work orders with accuracy and complete invoice.
• Maintain up to date billing requirements as noted in DBS/Exceptions lists.
• Obtain customer purchase order numbers to support WIP processing.
• Administratively support the Branch Manager/Supervisors.
• Work closely with all departments. Help create synergy between all departments.
• Prepare and processes purchase orders.
• Collaborate in the organization and implementation of different projects.
• Answers phone calls and provide assistance for both internal and external customers.
• Assist other Service Departments with scheduling of maintenance and repairs as required.

Must-haves for this role:

• Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels.
• Diploma of Vocational Studies or College Diploma in administration.
• Ability to communicate with customers efficiently.
• Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment.
• Self-motivated and flexible team player with efficient time-management qualities.
• Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving skills.
• Proficient with Microsoft word.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.