Service Partner Programs Lead – Onsite (Canada)

Radiometer; Vaughan; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus/incentive pay

Comprehensive benefits

401(k)

Paid time off

Job summary

SCIEX in Concord, Canada, seeks a Service Partner Program Specialist to support partner governance, compliance, and enablement. You will collaborate with Service, Quality, Procurement, Legal, and Finance to ensure high-quality service delivery while aligning with regulatory requirements.

The role reports to the Sr. Manager, Global Service Processes and is onsite at our Concord facility. Requires 3+ years in similar programs and up-to-date knowledge of quality and regulatory standards.

Qualifications

• Bachelor's degree in Science, Business, or Engineering or equivalent work experience.
• 3+ years of experience supporting operational, quality, compliance, or field service programs.
• 1+ experience maintaining records, documentation, and process controls.
• Proficiency with Microsoft Office and business systems used for tracking compliance and supplier data, with strong organizational and administrative skills.
• Travel Requirements: up to 10% travel, primarily domestic with possible international travel.

Responsibilities

• Administer and maintain Global Service partner programs by managing the end-to-end partner lifecycle, including onboarding, qualification, authorization, monitoring, renewal, and offboarding of ASPs, channel partners, and OEM service providers, ensuring program records, agreements, and approvals remain current.
• Maintain compliance and audit readiness by ensuring partner documentation, approved supplier records, certifications, and other required evidence meet quality, regulatory, and internal requirements, and by coordinating the closure of identified gaps and corrective actions.
• Drive partner enablement and operational effectiveness by coordinating training, certification, technical resources, system access, documentation, and software required for authorized service activities, while identifying process improvements and promoting consistent best practices across regions.
• Provide program governance, reporting, and risk oversight by monitoring key metrics, compliance status, certification expirations, and operational risks, and maintaining appropriate controls over partner access to SCIEX systems, intellectual property, technical documentation, and software licenses.
• Coordinate cross-functional execution of partner programs by partnering with Service, Quality, Procurement, Legal, Finance, Sales, and regional leaders to resolve issues, align requirements, support partner-related decisions, and ensure consistent application of global standards.

Skills

Strong organizational skills

Administrative skills

Microsoft Office proficiency

Regulatory compliance

Education

Bachelor's degree in Science, Business, or Engineering

Tools

Microsoft Office

Job description

SCIEX in Concord, Canada, seeks a Service Partner Program Specialist to support partner governance, compliance, and enablement. You will collaborate with Service, Quality, Procurement, Legal, and Finance to ensure high-quality service delivery while aligning with regulatory requirements.

The role reports to the Sr. Manager, Global Service Processes and is onsite at our Concord facility. Requires 3+ years in similar programs and up-to-date knowledge of quality and regulatory standards.