Service Partner Program Specialist - ONSITE

Radiometer; Vaughan; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus/incentive pay

Comprehensive benefits

401(k)

Paid time off

Job summary

SCIEX in Concord, Canada, seeks a Service Partner Program Specialist to support partner governance, compliance, and enablement. You will collaborate with Service, Quality, Procurement, Legal, and Finance to ensure high-quality service delivery while aligning with regulatory requirements.

The role reports to the Sr. Manager, Global Service Processes and is onsite at our Concord facility. Requires 3+ years in similar programs and up-to-date knowledge of quality and regulatory standards.

Qualifications

• Bachelor's degree in Science, Business, or Engineering or equivalent work experience.
• 3+ years of experience supporting operational, quality, compliance, or field service programs.
• 1+ experience maintaining records, documentation, and process controls.
• Proficiency with Microsoft Office and business systems used for tracking compliance and supplier data, with strong organizational and administrative skills.
• Travel Requirements: up to 10% travel, primarily domestic with possible international travel.

Responsibilities

• Administer and maintain Global Service partner programs by managing the end-to-end partner lifecycle, including onboarding, qualification, authorization, monitoring, renewal, and offboarding of ASPs, channel partners, and OEM service providers, ensuring program records, agreements, and approvals remain current.
• Maintain compliance and audit readiness by ensuring partner documentation, approved supplier records, certifications, and other required evidence meet quality, regulatory, and internal requirements, and by coordinating the closure of identified gaps and corrective actions.
• Drive partner enablement and operational effectiveness by coordinating training, certification, technical resources, system access, documentation, and software required for authorized service activities, while identifying process improvements and promoting consistent best practices across regions.
• Provide program governance, reporting, and risk oversight by monitoring key metrics, compliance status, certification expirations, and operational risks, and maintaining appropriate controls over partner access to SCIEX systems, intellectual property, technical documentation, and software licenses.
• Coordinate cross-functional execution of partner programs by partnering with Service, Quality, Procurement, Legal, Finance, Sales, and regional leaders to resolve issues, align requirements, support partner-related decisions, and ensure consistent application of global standards.

Skills

Strong organizational skills

Administrative skills

Microsoft Office proficiency

Regulatory compliance

Education

Bachelor's degree in Science, Business, or Engineering

Tools

Microsoft Office

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. Learn about the Danaher Business System which makes everything possible.

The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling operational excellence, regulatory compliance, performance oversight, and process control. This role helps ensure seamless collaboration between SCIEX and its contracted service delivery partners by overseeing compliance and performance enablement for channel partners, Authorized Service Providers (ASPs), and Original Equipment Manufacturers (OEMs). Working closely with Service, Quality, Procurement, Legal, and regional teams, you will help ensure partners are equipped to deliver high-quality service while meeting SCIEX standards and regulatory requirements. This position reports to the Sr. Manager, Global Service Processes, is part of the Global Service Support team, and will be ONSITE at our facility in Concord, Canada.

• Administer and maintain Global Service partner programs by managing the end-to-end partner lifecycle, including onboarding, qualification, authorization, monitoring, renewal, and offboarding of Authorized Service Providers (ASPs), channel partners, and OEM service providers, ensuring that program records, agreements, and approvals remain current.
• Maintain compliance and audit readiness by ensuring partner documentation, approved supplier records, certifications, and other required evidence meet quality, regulatory, and internal requirements, and by coordinating the closure of identified gaps and corrective actions.
• Drive partner enablement and operational effectiveness by coordinating training, certification, technical resources, system access, documentation, and software required for authorized service activities, while identifying process improvements and promoting consistent best practices across regions.
• Provide program governance, reporting, and risk oversight by monitoring key metrics, compliance status, certification expirations, and operational risks, and maintaining appropriate controls over partner access to SCIEX systems, intellectual property, technical documentation, and software licenses.
• Coordinate cross-functional execution of partner programs by partnering with Service, Quality, Procurement, Legal, Finance, Sales, and regional leaders to resolve issues, align requirements, support partner-related decisions, and ensure consistent application of global standards.

The essential requirements of the job include:

• Bachelor's degree in Science, Business, or Engineering or equivalent work experience.
• 3+ years of experience supporting operational, quality, compliance, or field service programs.
• 1+ experience maintaining records, documentation, and process controls.
• Proficiency with Microsoft Office and business systems used for tracking compliance and supplier data, with Strong organizational and administrative skills.
• Travel Requirements: This position may require up to 10% travel. Travel will primarily be domestic but may occasionally be international.
• It would be a plus if you also possess previous experience in:
  • Strong project management skills, including cross-functional collaboration, reporting, KPI tracking, and process documentation to achieve goals and objectives in a timely manner.
  • Experience supporting supplier, channel partner, or contractor management programs.
  • Experience working within a regulated or quality-managed environment, including supporting audits and corrective action activities.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is CAD75,000.00 - CAD85,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

#LI-AP1 #LI-Onsite

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

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Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

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