Service Operations Manager

Finning; Fort McMurray; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Pension program

Employee Share Purchase Plan

Extended health & dental

Short Term Incentive

Total rewards package

Job summary

Finning Canada is seeking two Service Operations Managers to lead a mining-focused service shop, delivering maintenance and repair services with emphasis on safety, efficiency, and profitability.

You will guide frontline leaders and teams, balance operational performance with employee engagement, and drive continuous improvement to maximize equipment availability and customer satisfaction.

Qualifications

• Leads a team of supervisors and frontline employees with coaching and growth support.
• Drives safety compliance and risk mitigation across operations.
• Manages workload planning, scheduling, and work order flow to meet commitments.
• Able to foster accountability, collaboration and psychological safety.

Responsibilities

• Lead and develop supervisors and frontline staff with coaching and feedback.
• Drive safety culture and ensure compliance with policies.
• Oversee daily service operations including workload planning and scheduling.
• Partner with frontline leaders to build trust and accountability.
• Identify opportunities to improve performance, service and equipment availability.
• Manage assets, branch resources, and budgets to meet financial goals.
• Monitor and report on performance, WIP, and priorities.

Skills

Leadership

Coaching/Mentoring

Safety culture

Communication

Stakeholder management

People development

Operational excellence

Education

Post-secondary education

Trade certification

Job description

Company:

Finning Canada

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

Finning is looking for two Service Operations Managers. Are you a people-focused leader who thrives in a fast-paced service environment? If this sounds like you, keep reading! As a Service Operations Manager at Finning, you will lead a team responsible for delivering exceptional equipment maintenance and repair services while ensuring safe, efficient, and profitable operations. Supporting a large mining-focused service shop, you will provide leadership to frontline leaders and employees, balancing operational excellence with employee engagement, coaching, conflict resolution, and strategic workforce planning. This role is ideal for an experienced operations leader who can foster a culture of accountability, safety, and continuous improvement while maximizing customer equipment availability and business performance.

Job Description:

What You’ll Do:

• Lead and develop a team of supervisors and frontline employees by providing coaching, mentorship, performance feedback, and support for employee growth and engagement.
• Drive a strong safety culture by ensuring compliance with safety standards, policies, and procedures, while proactively addressing risks and concerns.
• Oversee daily service operations, including workload planning, resource allocation, scheduling, and work order management to meet customer commitments.
• Partner with frontline leaders to create an environment of trust, accountability, collaboration, and psychological safety.
• Identify and implement opportunities to improve operational performance, customer service, productivity, and equipment availability.
• Manage service operations, assets, and branch resources to achieve financial, operational, and customer satisfaction objectives.
• Monitor and report on business performance, ensuring effective management of service work in progress, budgets, facilities, and operational priorities.

What You’ll Bring:

• Post-secondary education, trade certification, or equivalent combination of operational leadership experience and industry knowledge.
• Leadership experience managing teams within a service, mechanical, maintenance, manufacturing, industrial, automotive dealership, mining, or related operational environment.
• Proven ability to coach, mentor, and influence leaders and employees while effectively navigating performance management, employee relations, and workplace conflict.
• Strong understanding of service operations, including workload planning, resource allocation, work order management, and customer service delivery.
• Demonstrated success leading teams in a fast-paced environment while driving employee engagement, accountability, safety, and operational performance.
• Experience managing business performance, budgets, productivity, service work in progress, and financial results.
• Excellent communication, relationship-building, and stakeholder management skills with the ability to collaborate across multiple levels of the organization.

Important Details:

• This position is on a Monday - Friday (5x2) shift

What Does Finning Offer?

• Comprehensive pension program with employer contributions
• Employee Share Purchase Plan with company matching
• Employer paid extended health, dental, and medical benefits available from day 1
• This role is eligible for Finning’s Short Term Incentive Program
• Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.