Service Operations Lead — Equipment & Field Team

Aramark; Delta; Presencial; CAD 65 000 - 70 000; Tempo integral

Resumo da oferta

The Service Manager at Aramark Delta will lead the Coffee, Water Filtration, Micro Market and/or Vending assets and the service technician team. You will assign work orders, supervise equipment preparation, and schedule service to ensure prompt, pleasant, and complete support for clients.

You will work to reduce repeat calls by proactive asset servicing, monitor performance, and maintain strong relationships with clients and internal teams while upholding safety and quality standards.

Qualificações

• Associate degree plus 2+ years in service, maintenance, or related operations; or a high school diploma with 2–4 years experience.
• Valid driver's license.
• Proven experience leading and supporting teams.
• Strong organizational, time management and multitasking skills.
• Effective problem-solving and professionalism in handling complaints.

Responsabilidades

• Manage the service technician workforce that installs, repairs, and replaces equipment, and ensure work is completed.
• Lead service-team training, coaching, and performance management, and maintain records.
• Schedule, manage, and monitor employees’ daily workload, including preventive maintenance, water filter/UV exchange schedules, and service tickets; supervise completion of scheduled service and drive improvement in repeat-call and completion-time metrics.
• Complete one ride-along per quarter for each technician.
• Attend key installations to provide support and training and help ensure a flawless start for new clients.
• Manage and ensure accurate completion of service-call responses through the Salesforce dispatcher.
• Manage the asset creation and approval process and queue in Salesforce.
• Monitor and order parts inventory and, where applicable, equipment; communicate inventory levels with management and sales teams to align current needs and forecast future requirements.
• Work with the sales team to coordinate equipment demonstrations, installations, service moves, and repairs for prospective and current clients.
• Manage inventories, including parts and accessories.
• Coordinate third-party equipment installation, repairs, and service needs.
• Adhere to National Account–specific Service Level Agreements.
• Model and lead the Service STARS culture, safety leadership, and related key initiatives; promote a positive Market Center environment and foster effective communication at all organizational levels.
• Oversee Market Center maintenance and perform other duties as assigned.
• Open and/or close the Market Center as needed.
• Support the leadership team and staff with business operations.

Conhecimentos

Valid driver's license

Team leadership

Organizational skills

Time management

Multitasking

Problem solving

Professional communication

Formação académica

Associate degree

Bachelor's degree preferred

High school diploma/G.E.D.

Ferramentas

Salesforce

Descrição da oferta de emprego

The Service Manager at Aramark Delta will lead the Coffee, Water Filtration, Micro Market and/or Vending assets and the service technician team. You will assign work orders, supervise equipment preparation, and schedule service to ensure prompt, pleasant, and complete support for clients.

You will work to reduce repeat calls by proactive asset servicing, monitor performance, and maintain strong relationships with clients and internal teams while upholding safety and quality standards.