Service Manager: Lead Team, Elevate Service Delivery

Velocity Truck Centres; Central Saanich; Hybrid; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Vacation time

RRSP matching

Bonus plan

Extended health coverage

Job summary

Velocity Truck Centres in Saanichton, BC is seeking a Service Manager to lead the service team, manage budgeting and client relations, and drive operational excellence. The role requires guiding technicians, mentoring staff, and partnering with HR on staffing while maintaining service quality and profitability. You will oversee budget, staffing, and continuous improvement initiatives to sustain growth.

Qualifications

• 8+ years experience as a Service Technician or comparable position in dealership/trucking.
• 3+ years experience leading diverse teams.
• Strong verbal and written communication skills.
• Analytical skills to evaluate data and make operational decisions.
• Solid business judgement and budgeting understanding.
• Detail oriented with multitasking and customer service focus.
• Proficient with MS Office Suite.
• Experience in high-volume, customer-service driven environments.

Responsibilities

• Lead a high-performing service team to achieve department targets.
• Communicate expectations and conduct regular team huddles.
• Manage department budget, expenditures, and variances.
• Oversee payroll documentation and apprenticeship records.
• Maintain strong customer relations and service quality.
• Collaborate with HR on talent recruitment and staff development.
• Drive continuous improvement and strategic planning for the service department.

Skills

Leadership

Team Management

Communication

Analytical Thinking

Budgeting

Payroll

Customer Service

MS Office

Education

Business Management Training

Tools

Microsoft Office Suite

Job description

Velocity Truck Centres in Saanichton, BC is seeking a Service Manager to lead the service team, manage budgeting and client relations, and drive operational excellence. The role requires guiding technicians, mentoring staff, and partnering with HR on staffing while maintaining service quality and profitability. You will oversee budget, staffing, and continuous improvement initiatives to sustain growth.