Service Manager - Heavy Equipment

Federal Signal Corporation; Winnipeg; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

Group benefits fully paid by company

Vacation & Personal days

Employer retirement savings plan

Job summary

Joe Johnson Equipment (JJE), a leading distributor of public works equipment in Canada, is seeking a Service Manager in West St. Paul, Manitoba. This hands-on leadership role guides the Service team to deliver high-quality service and maintain strong customer relationships.

The position oversees daily operations, coaches technicians, and drives efficiency with a focus on safety and profitability. Experience in heavy equipment service management is required, with travel to local premises as

Qualifications

• Minimum 3 years’ experience as a Service Manager in heavy/industrial/agricultural equipment.
• Journeyperson licensed heavy duty preferred; valid drivers license.
• Background check may be required per company policy.
• Strong mechanical knowledge and experience with repair processes.

Responsibilities

• Oversee daily Service department operations including scheduling, quality, safety, and productivity.
• Lead, coach, and support Service Technicians and Service Coordinators.
• Foster a safe, inclusive work environment.
• Monitor facility conditions and recommend improvements.
• Identify and implement process improvements to boost efficiency and profitability.
• Coordinate training for continuous learning and skill development.
• Track KPIs and report performance trends to management.
• Participate in recruitment, hiring and onboarding activities.
• Resolve customer issues and maintain strong client relationships.

Skills

People leadership

Customer relationships

Process improvement

Safety compliance

KPI tracking

Field service coordination

Education

Journeyperson license (heavy duty)

Valid driver’s license

Pre-employment background check

Job description

Service Manager – Heavy Equipment

West St. Paul, Manitoba

About The Role

The Service Manager is a hands‑on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support ongoing growth in the region. This role ensures the team’s work aligns with branch and company goals while maintaining a high standard of service delivery.

What You’ll Do

• Oversee daily Service department operations, including scheduling, quality, safety, productivity, and customer satisfaction
• Lead, coach, and support Service Technicians and Service Coordinators
• Foster a safe, inclusive, and engaging work environment
• Monitor facility conditions and recommend maintenance or improvements
• Identify and implement process improvements to boost efficiency and profitability
• Coordinate training to support continuous learning and skill development
• Monitor employee performance, provide feedback, and support development plans
• Track departmental KPIs and report performance trends to management
• Hold regular team meetings to review performance, safety, and operational updates
• Assess staffing needs and recommend adjustments as required
• Participate in recruitment, hiring, and onboarding activities
• Resolve customer issues, conduct customer visits, and maintain strong client relationships

Total Rewards

• Competitive base salary + Annual bonus opportunity
• Annual Performance Review with Increase Opportunity
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

Position Details

Location: West St. Paul, Manitoba

Status: Permanent

Type: Managerial role

Vacancy Type: New vacancy

Travel: 2%-5% - to local customer premises as required

What You Bring

Education/ Certification

• Journeypersons Licensed heavy duty, on-off road mechanic preferred
• Valid driver’s license and an acceptable driver’s abstract, based on Company standards.
• Successful completion of a pre-employment background check, where applicable and in accordance with applicable laws.

Experience

• Minimum 3 years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
• Strong mechanical expertise with knowledge of equipment repair processes
• Solid technical knowledge of hydro-electrical systems
• Experience managing a Service P&L and demonstrated with demonstrated results

Work Environment

• Shop, warehouse, yard, office environments

Who We Are

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition