Service Manager, Edson

FOUNTAIN TIRE LTD; Canada; Hybrid; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

RRSP matching program

Regular day shift schedules

Employee discounts on tires, parts, & 

Growth path to management training

Job summary

Fountain Tire Edson is seeking a friendly, knowledgeable Service Manager to lead the service department, drive productivity, ensure quality, and promote exceptional customer satisfaction. The role offers competitive wages CAD 75,000–80,000 plus an incentive bonus and comprehensive benefits, with opportunities to join our management training program and potentially own a Fountain Tire store.

The candidate will oversee mechanical and tire services, set quality standards, manage bookings, provide

Qualifications

• 5+ years of automotive industry experience.
• Advanced knowledge of mechanical and tire services in a commercial automotive environment.
• Dedication to providing exceptional customer service.
• Proven leadership ability, with a strong focus on operations and business processes.
• Commercial vehicle inspection program and out of province inspection certifications
• High level of integrity and accountability
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
• Flexible, patient, and calm when working with tight schedules

Responsibilities

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining the quality of all shop activities
• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standards regarding quality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
• Maintaining the cleanliness of the shop

Skills

Automotive experience

Leadership

Communication

Interpersonal skills

Job description

Overview

Fountain Tire Edson is searching for a friendly, knowledgeable, and experiencedService Managerto manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What Does Fountain Tire Offer?

• Competitive wages based on experience: $75,000 to $80,000 + Incentive Bonus
• Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement
• Regular day shift schedules
• Great discounts for you and your family on tires, parts, and mechanical services
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

As a Service Manager, your duties will include:

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining thequality of all shopactivities
• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising techniciansof work that must be completed
• Ensuring technicians compliance with company standardsregardingquality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
• Maintaining the cleanliness of the shop

Our ideal candidate has/is:

• 5+ yearsof automotive industry experience
• Must have an advanced knowledge of mechanical and tire services in a commercial automotive environment
• Dedication to providing exceptional customer service
• Proven leadership ability, with a strong focus on operations and business processes
• Commercial vehicle inspection program and out of province inspection certifications
• High level of integrity and accountability
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication, and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
• Flexible, patient, and calm when working with tight schedules