Service Manager

KNM Sales & Service; Town of Barrhead; On-site; CAD 90,000 - 95,000; Full time

Benefits offered by this job

Dental care

Paid time off

Job summary

KNM Sales & Service is seeking a Service Manager in Barrhead, AB to oversee the Service Department, drive customer satisfaction, and manage profitability. You will lead a diverse team, coordinate training, and ensure safe, efficient operations across the shop and yard.

The role requires strong leadership, organization, and communication, with responsibility for scheduling, budgeting, and collaboration with Parts and Sales to optimize workflows.

Qualifications

• Proven leadership and people-management experience.
• Strong organizational, scheduling, and customer service skills.
• Ability to coach, motivate, and develop a diverse team.
• Agricultural or heavy equipment service experience required.

Responsibilities

• Schedule and assign service work to ensure quality, efficiency, and timely completion
• Communicate repair needs, timelines, and cost estimates clearly to customers
• Resolve customer concerns professionally and promptly
• Ensure all customer, internal, and warranty work orders are completed accurately and profitably
• Hire, train, mentor, and support service technicians and department staff
• Coordinate ongoing technical training and lead department meetings
• Monitor productivity, recovery rates, and employee performance
• Foster a positive, respectful, and team-oriented work environment
• Maintain a clean, safe, and professional shop and yard
• Ensure equipment is properly serviced and ready for sale or demo
• Work closely with Parts and Sales to support efficient operations
• Ensure compliance with OH&S, WCB, WHMIS, and labour regulations

Skills

Leadership

People management

Scheduling

Customer service

Job description

The Service Manager oversees all Service Department operations to ensure excellent customer satisfaction, efficient workflow, safety compliance, and departmental profitability. This role requires strong leadership, organization, and communication, working closely with all dealership departments.

Key Responsibilities

Service Operations & Customer Satisfaction

• Schedule and assign service work to ensure quality, efficiency, and timely completion


• Communicate repair needs, timelines, and cost estimates clearly to customers


• Resolve customer concerns professionally and promptly


• Ensure all customer, internal, and warranty work orders are completed accurately and profitably

Leadership & Team Development

• Hire, train, mentor, and support service technicians and department staff


• Coordinate ongoing technical training and lead department meetings


• Monitor productivity, recovery rates, and employee performance


• Foster a positive, respectful, and team-oriented work environment

Facility & Compliance Oversight

• Maintain a clean, safe, and professional shop and yard


• Ensure equipment is properly serviced and ready for sale or demo


• Work closely with Parts and Sales to support efficient operations


• Ensure compliance with OH&S, WCB, WHMIS, and labour regulations

Qualifications & Skills

• Proven leadership and people-management experience


• Strong organizational, scheduling, and customer service skills


• Ability to coach, motivate, and develop a diverse team


• Agricultural or heavy equipment service experience “Required”

Job Type: Full-time

Pay: $90,000.00-$95,000.00 per year

• Dental care


• Paid time off

Ability to commute/relocate:

• Barrhead, AB T7N 1H3: reliably commute or plan to relocate before starting work (required)