Service Manager

Manufacturing Job Site; Alberton; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Salary

Bonus

Family Health Benefits

Company Pension Plan

Boot Allowance

Online Healthcare

Employee Recognition Program

Employee Assistance Program

Job summary

John Deere Maritimes in Alberton, PEI, is seeking a Service Manager to lead a busy service department, deliver outstanding customer service, develop people, and drive results.

You will supervise the service team, schedule repairs, monitor performance, manage budgets, and participate in recruiting and training. The position offers full-time employment with a competitive compensation package and benefits.

Qualifications

• 3+ years of managerial experience (Shop Foreman, Lead Hand, Supervisor, etc.).
• Proficient in Microsoft Office and basic business systems.
• Strong communication with team and stakeholders.
• Experience in agricultural/heavy equipment industry is a plus.

Responsibilities

• Maintain a safe environment and ensure customer satisfaction.
• Communicate job expectations, monitor results and coach employees to optimal performance.
• Ensure manufacturer warranty procedures are followed by staff.
• Utilize business systems to create and monitor work/repair orders.
• Act as main contact for customers and sales when scheduling repairs and providing updates.
• Create schedules and staffing based on priority and skills.
• Monitor department budgets and expenses.
• Participate in recruiting and training plans for service staff.

Skills

Team leadership

Communication skills

Computer skills

Tools

Microsoft Office

Job description

Great teams need great leaders. We're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.

41 Griffin Drive, Alberton, PE, C0B 1B0

$50,000.00 - $65,000.00 Annually

We're looking for an exceptional Service Manager to join our Alberton, PEI team and lead a department that's committed to delivering outstanding service, developing people, and driving results.

Purpose

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

Responsibilities

• Maintain a safe environment and ensures customer satisfaction
• Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
• Ensure all manufacturer warranty procedures are followed by service department staff
• Utilize business systems to create and monitor work/repair orders
• Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
• Monitor department efficiencies, operational budget, and expenses
• Actively participates in recruiting, staffing and development of training plans for all service department staff

Requirements

• 3+ years of experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
• Above average computer skills (Microsoft Office etc.)
• A proven ability to effectively communicate with team members to achieve desired results.
• A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
• Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer

• Full-Time Employment
• Opportunity for Advancement within a Progressive Organization
• A Competitive Compensation Package which includes:
• Salary
• Bonus
• Family Health Benefits
• Company Pension Plan
• Boot Allowance
• Online Healthcare
• Employee Recognition Program
• Employee Assistance Program

Salary range: $50,000/year-$65,000/year