Service Manager

Dodds Garage Doors; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health care spending account

Job summary

Dodds Garage Doors in North York, Toronto is seeking a Service Manager to lead our service and installation teams across the Eastern Region. You will champion repeatable processes, drive performance, and ensure customer-centric outcomes while balancing field realities with office administration.

The role emphasizes coaching, onboarding new hires, guiding technicians on safety and quality, and resolving escalations.

Qualifications

• Experience leading service teams in a fast-paced environment.
• Strong communication and coaching abilities.
• Comfort with road time and office-based administration.
• Ability to manage payroll approvals and performance reviews.
• Commitment to health and safety standards.

Responsibilities

• Collaborate daily with Dispatch, Project Coordination, Warehouse, and Technical Teams to ensure every technician is set up for success
• Hold technicians accountable for the processes in which they are to follow and provide coaching to shine a light on opportunities to improve their compliance and skill sets
• Promptly answer questions from technicians in the field who need your attention to keep them moving as the more efficient the technician is onsite; the more workload capacity this provides your dispatcher and our customers
• Coordinate specialty parts orders which will allow for complex job fulfillment and customer satisfaction
• Lead onboarding for new hires and field coaching for technician trainees while providing your seasoned technicians with upskilling and training opportunities
• Keep health and safety standards high amongst their team member
• Provide key administrative support including payroll approvals, managing vacation/time-off requests, conducting performance reviews, reviewing invoice completion, and checking jobs for accuracy
• Work alongside technicians to maintain truck stock inventory, tools, and other fleet assets
• Be the first point of management to resolve escalated customer concerns

Skills

Team leadership

Coaching

Operations management

Customer relationship

Problem solving

Payroll approvals

On-site coordination

Job description

Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we are committed to delivering 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers. With over 67 years of excellence, Dodds is the most highly reviewed garage door company in the region.

Are You Our Next Service Manager?

We’re on the hunt for someone who loves implementing proven processes and leading their people to success; they know that if their team wins then they win too. They think like a leader, act like a teammate, and leave no team member behind no matter how early or how late. They are collaborative, supportive and have a thoughtful approach to their communication style. They are confident in their leadership and coaching abilities, they love to learn something new every day, and they want to empower those around them. They have experience spending time on the road with their team when needed but have found peace in completing their administrative duties from the office where they know the devil is in the details. While they don’t necessarily have garage door experience, they may have a background in the trades or the construction business (an asset). Despite working in a fast-paced environment with changing priorities, they are still a reliable and helpful resource to their team and peers and treat every customer as a relationship and not a transaction handling escalations with care. They must always come with a positive attitude, have an ownership mentality, are ready to problem solve when needed, and join in our customer obsession.

A Day in the Life of a Service Manager

Every morning starts with a quick pulse check: yesterday’s figures, today’s schedule, and any potential roadblocks. Then you’re off and running. As Service Manager, you keep the engine running smoothly for our Service and Installation teams across the Eastern Region.

• Collaborate daily with Dispatch, Project Coordination, Warehouse, and Technical Teams to ensure every technician is set up for success
• Hold technicians accountable for the processes in which they are to follow and provide coaching to shine a light on opportunities to improve their compliance and skill sets
• Promptly answer questions from technicians in the field who need your attention to keep them moving as the more efficient the technician is onsite; the more workload capacity this provides your dispatcher and our customers
• Coordinate specialty parts orders which will allow for complex job fulfillment and customer satisfaction
• Lead onboarding for new hires and field coaching for technician trainees while providing your seasoned technicians with upskilling and training opportunities
• Keep health and safety standards high amongst their team member
• Provide key administrative support including payroll approvals, managing vacation/time-off requests, conducting performance reviews, reviewing invoice completion, and checking jobs for accuracy
• Work alongside technicians to maintain truck stock inventory, tools, and other fleet assets
• Be the first point of management to resolve escalated customer concerns

Why Join Dodds?

We are a team of problem-solvers, people-developers, and high performers who thrive on doing great work and lifting each other up along the way. When you join Dodds, you are not stepping into just another job, you’re stepping into a role that recognizes your leadership, supports your development, and rewards your impact.

• Be part of an award-winning, family-run company that values its people
• Access continuous training and long-term career development
• Work in a collaborative and safety-focused environment
• Make a difference every day with a team that respects your leadership
• Enjoy a flexible, adaptable, and high-trust work culture

Location: North York, Toronto

Job Type: Full-time, Permanent, On-Site (Start time: 7:00 AM)

Benefits: Health Care Spending Account

Take the next step in your career with Dodds Garage Doors. We are a company where your skills are valued, your growth is supported, and your impact is recognized. If you are someone who drives performance through repeatable systems, precision, and genuinely care for your team’s success, we want to hear from you.

Dodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

While we thank all candidates for their interest, only those individuals selected for an interview will be contacted.

DODDS uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavors to review all candidates’ qualifications and experience.