Service Manager

Cintas Corporation; Hamilton; Hybrid; CAD 75,000 - 99,000; Full time

Benefits offered by this job

Extended health care

RRSP & DPSP

Life & AD&D insurance

Paid vacation & holidays

Skills development & career advance

Job summary

Cintas Corporation seeks a Service Manager in Hamilton, ON to lead our service team and drive excellent customer care. You will hire, coach, and manage performance, ensure safe operations, and resolve issues while delivering service with a high standard of goodwill to customers.

You will also support sales goals, manage budgets, and oversee payroll and inventory controls, with hands-on field involvement and vehicle travel as needed.

Qualifications

• A valid, full, unrestricted driver's license.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after offer.

Responsibilities

• Hire and manage a customer-facing service team; drive performance.
• Provide leadership and foster a safe working environment.
• Resolve customer issues and train the team on sales techniques.
• Achieve sales, profit, inventory and payroll goals; manage budget and operations.
• Assist service reps in field, including visits to customer sites and loading/unloading products.

Skills

Valid driver's license

Availability to start within two weeks

Experience in industrial sales

Education

High School Diploma/GED

Bachelor's Degree or equivalent work experience

Job description

Title: Service Manager

Location: Hamilton, ON, CA, L8E 3C2

Requisition Number: 231110

Job Description

Cintasis seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands- on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• A valid, full, unrestricted driver's license
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred

Preferred

• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Benefits

Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.

Additionally, our employee-partners enjoy:

• Competitive Pay
• Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Vacation and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $74,800 - $99,464/Year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.

This job posting will remain open for at least five (5) days.

Job Category

Service

Organization

Rental

Employee Status

Regular

Schedule

Full Time

Shift

1st Shift

Position Type

Replacement

Job Segment

Payroll, Service Manager, Manager, Performance Management, Finance, Customer Service, Management, Human Resources