Service Manager

Talent Pool Builder; City of Moncton; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Salary

Bonus

Family Health Benefits

Company Pension Plan

Boot Allowance

Online Healthcare

Employee Recognition Program

Employee Assistance Program

Job summary

Green Diamond Equipment in Moncton, NB is seeking a Service Manager to lead a busy service department, drive exceptional customer satisfaction, and develop the team. You will direct service operations, manage schedules and staffing, monitor budget and performance, and collaborate with sales to schedule repairs and provide updates.

This full-time role offers growth opportunities, competitive compensation, and a benefits package.

Qualifications

• Bilingual (French/English) an asset.
• 3+ years in a managerial role (Shop Foreman, Lead Hand, Supervisor).
• Above-average computer skills (Microsoft Office etc.).
• Proven ability to effectively communicate with team members to achieve results.
• Experience in agricultural, heavy equipment, or related industry is an asset.

Responsibilities

• Maintain a safe environment and ensures customer satisfaction
• Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
• Ensure all manufacturer warranty procedures are followed by service department staff
• Utilize business systems to create and monitor work/repair orders
• Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
• Monitor department efficiencies, operational budget, and expenses
• Actively participates in recruiting, staffing and development of training plans for all service department staff

Skills

Leadership

Communication

Team management

Microsoft Office

Customer service

Tools

MS Office

Job description

Great teams need great leaders.

At Green Diamond Equipment, we're proud to be one of Canada's Best Managed Companies for 2024/2025/2026 and your Maritimes John Deere dealership.

We're looking for an exceptional Service Manager to join our Moncton, NB team and lead a department that's committed to delivering outstanding service, developing people, and driving results.

Purpose

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.

Responsibilities

As a leader of service operations, the Service Manager will:

• Maintain a safe environment and ensures customer satisfaction
• Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
• Ensure all manufacturer warranty procedures are followed by service department staff
• Utilize business systems to create and monitor work/repair orders
• Main point of contact for both customers and sales department when scheduling repairs, creatingquotes and providing status updates
• Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
• Monitor department efficiencies, operational budget, and expenses
• Actively participates in recruiting, staffing and development of training plans for all service department staff

Requirements

• Bilingual (French/English) an asset
• 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
• Above average computer skills (Microsoft Office etc.)
• A proven ability to effectively communicate with team members to achieve desired results.
• A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
• Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer

• Full-Time Employment
• Opportunity for Advancement within a Progressive Organization
• A Competitive Compensation Package which includes:
  • Salary
  • Bonus
  • Family Health Benefits
  • Company Pension Plan
  • Boot Allowance
  • Online Healthcare
  • Employee Recognition Program
  • Employee Assistance Program

Salary range: $50,000/year-$65,000/year