Service Manager

Flynn Group of Companies; City of Moncton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

KPI bonus

Company vehicle

RRSP matching

Flynn University training

Health, dental, vision, life insurance

Job summary

Flynn Group of Companies is seeking a Service Manager to join our Moncton branch. This role oversees service operations across New Brunswick and Prince Edward Island, leading teams in Moncton and Fredericton.

You will focus on developing employees, strengthening client relationships, driving business growth, and ensuring operational excellence. The successful candidate will be a people-focused leader who builds strong teams, champions Flynn's culture and processes, and delivers exceptional

Qualifications

• 3+ years of leadership experience within construction, roofing, facility management, property management, building maintenance, or related industry.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong customer relationship management and business development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Construction-related knowledge with experience reviewing estimates, specifications, drawings, or project documentation is a plus.
• Proficiency with Microsoft Office Suite; experience with Bluebeam, AutoCAD, or similar construction software is an asset.

Responsibilities

• Lead and develop office staff and field teams based in Moncton and Fredericton, supporting service operations throughout New Brunswick and Prince Edward Island.
• Build and maintain strong relationships with customers, vendors, and industry partners while helping drive business growth.
• Coach, mentor, and support employees while fostering accountability, collaboration, and a high-performing team culture.
• Review and approve estimates, proposals, pricing, and service quotations while ensuring customer expectations are met.
• Collaborate with Account Managers and Superintendents to coordinate workload, staffing, project schedules, and customer priorities.
• Represent Flynn at industry events, trade shows, networking functions, and customer-facing activities.
• Manage departmental workflow, invoicing, accounts receivable, budgets, profitability, and operational processes utilizing Flynn systems and tools.
• Support employee development, performance management, engagement, and retention initiatives.
• Champion Flynn's safety culture, operational procedures, and performance standards across both office and field teams.
• Travel throughout New Brunswick and Prince Edward Island to support customers, employees, project execution, and business development initiatives.

Skills

Leadership

CRM

Business development

Communication

Organization

Problem solving

Project coordination

Travel-ready

Tools

Microsoft Office

Bluebeam

AutoCAD

Job description

At Flynn, it's not just a job, it's a career

Flynn Group of Companies is seeking a Service Manager to join our growing Moncton branch. This is a key leadership role responsible for overseeing service operations throughout New Brunswick and Prince Edward Island, while leading teams based in Moncton and Fredericton. The successful candidate will focus on developing employees, strengthening client relationships, driving business growth, and ensuring operational excellence. We are looking for a people-focused leader who can build strong teams, champion Flynn's culture and processes, and deliver exceptional customer service.

What We Offer

• KPI bonus opportunity
• Company vehicle & gas card
• RRSP matching program
• Flynn University training and development
• Comprehensive health, dental, vision, and life insurance benefits

A Day in the Life

Lead and develop office staff and field teams based in Moncton and Fredericton, supporting service operations throughout New Brunswick and Prince Edward Island.

• Build and maintain strong relationships with customers, vendors, and industry partners while helping drive business growth
• Coach, mentor, and support employees while fostering accountability, collaboration, and a high-performing team culture
• Review and approve estimates, proposals, pricing, and service quotations while ensuring customer expectations are met.
• Collaborate with Account Managers and Superintendents to coordinate workload, staffing, project schedules, and customer priorities
• Represent Flynn at industry events, trade shows, networking functions, and customer-facing activities
• Manage departmental workflow, invoicing, accounts receivable, budgets, profitability, and operational processes utilizing Flynn systems and tools
• Support employee development, performance management, engagement, and retention initiatives
• Champion Flynn's safety culture, operational procedures, and performance standards across both office and field teams

Travel throughout New Brunswick and Prince Edward Island to support customers, employees, project execution, and business development initiatives.

Requirements

• 3+ years of leadership experience within construction, roofing, facility management, property management, building maintenance, or a related industry
• Proven ability to lead, coach, and develop high-performing teams.
• Strong customer relationship management and business development skills
• Excellent communication, organizational, and problem-solving abilities
• Experience managing multiple priorities in a fast-paced environment
• Construction-related knowledge with experience reviewing estimates, specifications, drawings, or project documentation considered an asset
• Proficiency with Microsoft Office Suite; experience with Bluebeam, AutoCAD, or similar construction software is an asset
• Valid driver's license
• Ability to pass a criminal background check

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award-winning success is having the right people on our team.

This posting is for an existing vacancy within the organization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.