Service Manager

Dilawri Group; Alberta; On-site; CAD 70,000 - 90,000; Full time

Job summary

Dilawri Group of Companies is actively seeking a Service Manager to lead the service department at our Alberta region. The role emphasizes safety, customer satisfaction, and maintaining brand standards while driving operational excellence across the service process.

You will oversee staffing, coaching, procurement of parts and equipment, and collaboration with other departments to deliver an unparalleled service experience for our customers in Alberta.

Qualifications

• Review and analyze actions to improve time use and planning.
• Strong aptitude for technical and mechanical repairs.
• 2+ years of service department management experience or senior advisor background.
• Growth mindset and ongoing skill development.
• Honesty, trustworthiness, and focus on customer experience.
• Passion for making a difference and collaboration.

Responsibilities

• Oversee the service process and department operations end-to-end.
• Ensure safety and customer satisfaction as a core objective.
• Promote brand standards to build dealership loyalty and service quality.
• Develop collaborative relationships across the dealership team.
• Manage procurement of equipment, materials, and parts for service.
• Assist in problem solving and diagnosing vehicle issues.
• Oversee hiring, training, supervision, and coaching of service staff.

Skills

Service management

Team leadership

Customer service

Technical aptitude

Job description

Ifyou are looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchiseddealerships,representingmore than 35 of the world’s most respectedautomotive brands across British Columbia, Alberta, Saskatchewan, Ontario,Quebec, and Washington, DC.

Witha team of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact in thecommunities we serve.

Discoverhow you can build your career with Dilawri

Position Overview

Dilawri Group of Companiesis activelysearching for a Service Manager to join the team at Dilawri Group!

Primary Duties and Responsibilities

• This position reports to upper management and is responsible forworking attentively in overseeing and managing the service process andexperience in its entirety.
• The Service Manager is devoted to ensuring safety and customersatisfaction as well as overall department success.
• A key objective of the Service Manager is to create brand loyalty.The Service Manager is focused on upholding and promoting our dealership'svalue and brand standards to create an unparalleled customer experience inthe service department.
• As a team player, the Service Manager strives to developcollaborative relationships throughout the dealership.
• Oversee all aspects of dealership service department, includingoperational performance, operational & maintenance costs, safety ofoperation, plus compliance with applicable laws and regulations
• Directs procurement of all types of company-owned-and-operatedautomotive equipment, materials, supplies, and also parts required tomaintain automotive equipment, garages, and storage facilities.
• Assist in problem solving, and diagnosing vehicle problems.
• Oversee hiring, training, supervising, and coaching of servicedepartment employees.

Qualifications Required

• Ability to review and analyze actions regularly to determine how tobetter utilize time and plan more effectively
• Possess a strong aptitude for technical/mechanical repairs
• 2+ years of service department management experience is required tobe considered for this role or several years as a senior level advisor.
• You have a growth mindset and are continuously innovating anddeveloping your skills.
• You are honest, trustworthy and care about providing the bestpossible customer experience.
• You are passionate about making a difference.
• You thrive in an environment that supports collaboration andrespect.

About Dilawri

Inaddition to working with and learning from a team of leading professionals inthe automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Buildyour career with a team thatis driven byexcellence,integrityand innovation.

Dilawri Group of Companies - Alberta Region