Service Leader

Chipotle Mexican Grill; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

Join a leading company as a Service Leader, playing a key role in ensuring a positive customer experience through high-quality food and effective crew management. Responsibilities include supporting food safety and training crew members while delivering excellent service in a fast-paced environment. The position offers competitive pay, tuition assistance, and opportunities for career advancement within a diverse workplace.

Benefits

Tuition assistance (Up to $5,250/year)

Free food

Medical, dental, and vision benefits

Paid time off and holiday closures

Competitive pay

Qualifications

• Knowledge of cash handling and food safety regulations.
• Restaurant experience required.
• Understanding of Chipotle’s Food With Integrity philosophy.

Responsibilities

• Ensure high-quality food is served and help resolve food quality issues.
• Monitor crew breaks, shift changes, and schedules.
• Assist with crew performance reviews and develop future Service Leaders.

Skills

Customer Service

Food Safety

Team Development

Cash Handling

Education

High school diploma

Job description

Join us to apply for the Service Leader role at Chipotle Mexican Grill.

**CULTIVATE A BETTER WORLD**

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

**THE OPPORTUNITY**

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Ensure high-quality, great-tasting food is served and help resolve food quality issues.
• Support food safety protocols, including hand washing, glove changes, monitoring time and temperature, and following safety checklists.
• Handle customer incidents to ensure positive experiences.
• Monitor crew breaks, shift changes, and schedules.
• Develop and cross-train front of house Crew members.
• Assist with crew performance reviews and develop future Service Leaders.
• Perform office duties such as banking, cash handling, and paperwork management.
• Maintain office equipment and supplies.

What You’ll Bring To The Table

• Understanding of Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling and food safety regulations.
• Familiarity with office paperwork.
• Proficiency in the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

What’s In It For You

• Tuition assistance (Up to $5,250/year).
• Free food.
• Medical, dental, and vision benefits.
• Paid time off and holiday closures (location dependent).
• Competitive pay and opportunities for advancement (80% of managers started as Crew).

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG), is committed to cultivating a better world by serving responsibly sourced, wholesome food without artificial colors, flavors, or preservatives. With locations across the US, Canada, UK, France, and Germany, we own and operate all our restaurants in North America and Europe. We are passionate about providing a great guest experience and leading in digital, technology, and sustainable practices. For more information, visit www.chipotle.com.

Chipotle is an equal opportunity employer that values diversity and fosters an inclusive culture. We encourage all qualified applicants to apply. We also accommodate persons with disabilities in accordance with applicable laws. Please contact [e-mail] for assistance.