Sales & Service Lead - Yorkdale

Alo Yoga; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Alo Yoga is looking for a passionate Sales & Service Lead to elevate guest experience in our Toronto location. This role involves leading a service-oriented environment, managing sales strategies, and building strong client relationships while embodying our values of mindful movement. Join us to inspire better living through yoga.

Benefits

Generous employee discount for Bella+Canvas and Alo Yoga

Access to Alo Moves with streaming fitness classes

Competitive medical, dental, and vision plans

Monthly Store Incentives

Free yoga classes at any Alo sanctuary

Qualifications

• 2+ years in a client-centric, sales environment required.
• High energy and enthusiasm necessary.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead exceptional guest experience and assess guest connection.
• Partner with Operations & Visual Manager for budgets and inventory.
• Oversee recruitment and development of talent.

Skills

Leadership

Customer Service

Communication

Sales Acumen

Education

High School Diploma

Job description

Get AI-powered advice on this job and more exclusive features.

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

RESPONSIBILITIES

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  
  

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
  
  

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
  
  

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
  
  

QUALIFICATIONS:

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies Alo’s guiding principles
• Job Level: Associate
  
  

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries
  
  

Please review our company California Job Applicant Privacy Policy HERE.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Alo Yoga by 2x

Get notified about new Services Sales Lead jobs in Toronto, Ontario, Canada.

Client Success Manager (Toronto-based - Remote)

Toronto, Ontario, Canada CA$90,000.00-CA$110,000.00 4 weeks ago

Customer Success Manager (Enterprise Focus)

Senior Customer Success Manager (Toronto)

Managed Services Customer Success Manager - Canada

Senior Customer Success Manager, Trilogy (Remote) - $200,000/year USD

Toronto, Ontario, Canada $100.00-$100.00 6 hours ago

Toronto, Ontario, Canada CA$100,000.00-CA$125,000.00 4 weeks ago

Richmond Hill, Ontario, Canada 1 week ago

Customer Success Manager (Amazon/Walmart)

Head of Client Services and Growth - Corporate Sales Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.