Service Leader

Chipotle Mexican Grill group; Port Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Leader to enhance customer experiences while ensuring food safety and quality. In this dynamic role, you will lead a passionate team, manage daily operations, and uphold the company's commitment to serving responsibly sourced food. With opportunities for advancement and a supportive work environment, this position is perfect for those looking to grow in the food service industry. Join a company that values diversity and is dedicated to cultivating a better world through its innovative practices and commitment to excellence.

Benefits

Tuition Assistance (Up to $5,250/year)

Free Food

Medical, Dental, and Vision Benefits

Paid Time Off

Holiday Closures

Competitive Compensation

Opportunities for Advancement

Qualifications

• Experience in the restaurant industry with a focus on customer service.
• Knowledge of food safety and cash handling policies.

Responsibilities

• Ensure high-quality food is served and maintain food safety standards.
• Train and develop crew members while resolving customer incidents.

Skills

Customer Service

Food Safety Knowledge

Cash Handling

Team Leadership

Communication Skills

Education

High School Diploma

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

WHAT YOU’LL DO

1. In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
2. Making sure great tasting, high quality food is served
3. Helping to resolve food quality issues
4. Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
5. Helping to resolve customer incidents and working to ensure positive customer experiences
6. Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
7. Developing and cross training all front of house Crew
8. Assisting with Crew performance reviews
9. Developing future Service Leaders
10. Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
11. Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
12. Ensuring the proper quantity of supplies are available as needed

WHAT YOU’LL BRING TO THE TABLE

1. Be able to understand and articulate Chipotle’s Food With Integrity philosophy
2. Have knowledge and experience of cash handling policies and procedures
3. Have knowledge of Food Safety and health department matters
4. Have familiarity with office paperwork
5. Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
6. Have a high school diploma
7. Have restaurant experience

WHAT’S IN IT FOR YOU

1. Tuition assistance (Up to $5,250/year)
2. Free food (yes, really FREE)
3. Medical, dental, and vision benefits
4. Paid time off
5. Holiday closures (location dependent)
6. Competitive compensation
7. Opportunities for advancement (80% of managers started as Crew)

PAY TRANSPARENCY

Below is the pay range depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

$20.25–$21.83

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation.