Service Coordinator (18-month Contract)

Ainsworth Inc; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working model

Health, dental, and medical benefits

RSP matching

Generous vacation

Employee discounts and incentives

Service milestones and recognition

Job summary

GDI Ainsworth is seeking a Service Coordinator/Dispatcher to be the first point of contact between customers and field personnel. You will handle incoming calls, troubleshoot issues, and schedule service work, ensuring field teams have all necessary information to complete tasks.

You will also log work, manage technician schedules, and liaise with internal teams to ensure service quality. The role requires strong communication, organization, and attention to detail in a team-oriented, hybrid

Qualifications

• 1-2 years of Dispatcher experience is considered an asset.
• Experience with national accounts is an asset
• Data Entry to Customer Web Portals
• Proficiency with MS Office applications; Excel is essential.
• Ability to follow and perform to customer guidelines
• Management of trades and subs to DNE guidelines
• Excellent customer service skills.
• Excellent verbal and written communication skills
• Attention to detail and multi -tasking
• Ability to exercise independent judgment and take initiative.
• Ability to work effectively under pressure.
• Graduate from a career college an asset.
• Demonstrated coordination, organizational, and interpersonal skills.
• Bilingual considered an asset, but not required.

Responsibilities

• Answer incoming service calls promptly and log requests accurately
• Prioritize, schedule, and dispatch work orders to field technicians, ensuring timely service delivery.
• Update customer portals and communicate work order status as needed.
• Coordinate with customers and technicians to gather missing information and confirm service completion.
• Develop and manage technician schedules based on job urgency, location, and skill requirements.
• Support field staff and interface with internal teams to ensure service success.
• Review completed work daily for accuracy and completeness.
• Process technician payroll and assist with administrative duties as needed.
• Act as a customer advocate to resolve issues and improve service quality.
• Continuously improve scheduling and dispatch processes to enhance customer satisfaction.
• Follow all company policies, including safety and quality standards.
• Perform other duties as assigned by management.

Skills

Customer service

Excel skills

Communication skills

Attention to detail

Multi-tasking

Independent judgment

Work under pressure

Data entry

Team collaboration

Education

Career college graduate

Tools

MS Office

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities

• Answer incoming service calls promptly and log requests accurately
• Prioritize, schedule, and dispatch work orders to field technicians, ensuring timely service delivery.
• Update customer portals and communicate work order status as needed.
• Coordinate with customers and technicians to gather missing information and confirm service completion.
• Develop and manage technician schedules based on job urgency, location, and skill requirements.
• Support field staff and interface with internal teams to ensure service success.
• Review completed work daily for accuracy and completeness.
• Process technician payroll and assist with administrative duties as needed.
• Act as a customer advocate to resolve issues and improve service quality.
• Continuously improve scheduling and dispatch processes to enhance customer satisfaction.
• Follow all company policies, including safety and quality standards.
• Perform other duties as assigned by management.

Qualifications

• 1-2 years of experience as a Dispatcher is considered an asset.
• Experience with national accounts is an asset
• Data Entry to Customer Web Portals
• Proficiency with MS Office applications; Excel is essential.
• Ability to follow and perform to customer guidelines
• Management of trades and subs to DNE guidelines
• Excellent customer service skills.
• Excellent verbal and written communication skills
• Attention to detail and multi -tasking
• Ability to exercise independent judgment and take initiative.
• Ability to work effectively under pressure.
• Graduate from a career college an asset.
• Demonstrated coordination, organizational, and interpersonal skills.
• Bilingual considered an asset, but not required.

Why work at GDI Ainsworth?

Benefits

GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

• Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Join us…. Make a difference.