Service Dispatcher - RV Dealership

Traveland RV Canada; Duncan; On-site; CAD 45,000 - 63,000; Full time

Benefits offered by this job

Great West Life Coverage

CateredStaff Lunch, Monthly

Annual Staff Incentive Mexico Trip!!!

RRSP Matching

Job summary

Traveland RV Supercentres in Duncan, BC is seeking an organized RV Service Dispatcher to coordinate daily shop workflow, assign tasks to technicians, and keep repairs moving efficiently.

This fast-paced role requires strong prioritization, outstanding communication with customers and team members, and the ability to adapt to changing priorities; RV industry experience is an asset.

Traveland RV is family owned and operated, offering a supportive team environment.

Qualifications

• Strong organizational and time management skills in a busy shop environment.
• Excellent communication and customer service abilities.
• Ability to coordinate people, schedules, and workflow while adapting to changing priorities.
• Team player with a problem-solving mindset.
• RV, Auto, Marine, or Powersports experience is an asset.

Responsibilities

• Schedule shop work efficiently according to dealership policy.
• Assign work to technician level based on skill level, experience and workload.
• Monitor productivity and ensure repairs completed within timelines.
• Coordinate parts availability and repair requirements with service advisors, techs, and parts staff.
• Maintain dispatch logs and technician schedules.
• Communicate progress with customers regarding service status and scheduling.
• Other duties as required.

Skills

Organizational skills

Time management

Communication

Customer service

Team coordination

RV industry knowledge

Job description

RV Service Dispatcher

Traveland RV has an exciting opportunity for a highly organized, customer focused RV Service Dispatcher to join our team.

The Service Dispatcher plays an important role in keeping our Service Department running smoothly. Working closely with Service Management, RV Techs, Parts, and our Customers, you will be responsible for coordinating daily shop workflow, managing technician schedules and ensuring repairs and completed efficiently and in a timely manner.

This is a fast-paced position that requires someone who can think on their feet, prioritize competing demands, and communicate effectively with both customers and team members. RV Industry experience is an asset but not required.

Job Description

• Schedule shop work as efficiently as possible in accordance with dealership policy
• Assign work to the correct technician level based on skill level, experience and workload
• Monitor tech productivity and job progress to ensure work is completed within expected timelines
• Communicate with service advisors, techs, and parts staff to coordinate parts availability and repair requirements
• Maintain dispatch logs, tech schedules, and records of outstanding repairs
• Communicate professionally with customers regarding service progress and scheduling as required
• Other duties as required

What We Are Looking For

• Strong organizational and time management skills, with the ability to manage multiple priorities in a busy shop environment
• Excellent communication and customer service
• Ability to coordinate people, schedules, and work flow while adapting to changing priorities
• A problem solver who works well as part of a team
• Previous experience in a similar role within RV, Auto, Marine, or Powersports is an asset

Benefits

• Great West Life Coverage
• CateredStaff Lunch, Monthly
• Annual Staff Incentive Mexico Trip!!!
• RRSP Matching

AboutUs

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with locations in Langley BC Kelowna BC, Duncan BC, Parksville BC, Kelowna BC, Airdrie AB, Edmonton AB, Grande Prairie AB, Saskatoon SK, Watrous SK, and Weyburn SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories and RV rentals. If you have any questions about buying, renting or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!