Service Dispatcher (Kentwood Ford)

Go Auto; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Learn and Grow

Employee Investment Program

Vacation Vibes

Health and Dental

Climb the Ladder

Positive Team Environment

Giving Back Feels Great

Find Your Life-Changing Career

Job summary

Go Auto in Edmonton is seeking an enthusiastic Automotive Service Advisor to join our energetic team. You will greet customers, listen to their concerns, translate auto jargon, and work with our technicians to provide accurate estimates and service recommendations.

You will keep customers updated on progress, build lasting relationships, and stay current with automotive trends while delivering friendly, reliable service in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to translate automotive jargon for customers.
• Strong problem-solving and organizational abilities.
• Proficiency with computer systems for estimates and service orders.

Responsibilities

• Welcome customers with a friendly attitude and identify their needs.
• Listen to concerns and diagnose issues with clarity.
• Ask the right questions to gather necessary information.
• Explain estimates and recommended services in plain language.
• Collaborate with technicians to provide accurate quotes and timelines.
• Update customers on progress and resolve any issues.
• Multitask between calls, walk-ins, and follow-ups.
• Build long-term relationships with customers and nurture loyalty.
• Keep up-to-date with automotive trends and technology.
• Support teammates to maintain a positive, collaborative environment.

Skills

Customer service

Communication

Problem solving

Organization

Computer skills

Driver's license

Tools

CRM software

Job description

Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you!

We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're ready to ignite your career and experience a thrilling, upbeat work atmosphere, get ready for an exhilarating ride!

Responsibilities:

• Welcome customers with a bright smile and a genuine passion for their automotive needs.
• Listen attentively to customers' concerns and go above and beyond to unravel the mysteries behind their vehicle troubles.
• Ask the right questions, showcasing your superb investigative skills while keeping the atmosphere light and enjoyable.
• Transform complex automotive jargon into simple and understandable language, becoming the go-to expert for our customers.
• Collaborate seamlessly with our skilled technicians to provide accurate estimates and recommend services that will leave our customers ecstatic.
• Keep our customers updated on their vehicle's progress and swiftly resolve any unexpected hurdles that may arise.
• Embrace multitasking like a pro, effortlessly juggling phone calls, walk-in inquiries, and celebratory high-fives from satisfied customers.
• Cultivate enduring relationships with our customers, making them feel like cherished members of our automotive family.
• Stay ahead of the curve by staying up-to-date with the latest automotive trends and technologies because knowledge is true horsepower!
• A beacon of trustworthiness and a happy-to-help attitude, you thrive in a collaborative environment. Your teammates can always count on you to go the extra mile, ensuring a supportive and cohesive team dynamic.

Requirements:

• A genuine love for cars and a contagious enthusiasm that will leave our customers revved up.
• Exceptional communication skills that could make even the most stoic statue crack a smile.
• Ability to stay cool, calm, and collected under pressure, ensuring a smooth and enjoyable experience for our customers.
• Stellar problem-solving skills to navigate the twists and turns of automotive conundrums with grace.
• Impeccable organizational skills to keep our service lanes flowing seamlessly.
• Proficiency in computer skills to whip up estimates and enter service orders like a pro.
• A valid driver's license
• Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs preferred

Perks:

• Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Employee Investment Program - Money back? Yes, please! Brace yourself for this irresistible offer. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
• Vacation Vibes - We understand the importance of work-life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy THREE WEEKS OF VACATION! Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time!
• Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path?
• Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

At Go Auto we don’t do jobs, we build careers. Ask us about one of our many career path success stories during your interview.