Service Dispatch & Operations Coordinator

irvingoil; San Juan de Terranova; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Fitness facility

Annual bonus

Pension plan

Parking allowance

Flexible benefits

Job summary

Irving Oil is seeking a Service Dispatcher to coordinate service and delivery activities among customers, drivers, technicians, and field operations. You will ensure safe, timely, and efficient service while delivering exceptional customer experiences and managing service requests.

Responsibilities include prioritizing work, communicating with Load builders and internal teams, and guiding staff on codes and schedules. Requires 3–5 years in dispatch and strong communication skills.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years’ experience in dispatch or a related field.
• Team player that can accept shared responsibility.

Responsibilities

• Receive calls from customers and record information to create work orders.
• Partner with Load builders; maintain connection with customer and field.
• Execute the Load builder's schedule with ongoing communication.
• Apply policies to determine critical processes and billing relevance.
• Prioritize work and escalate emergencies; reschedule non-urgent tasks.
• Provide status updates to Operations Managers and internal teams.
• Guide staff on building codes and gas codes; communicate schedules.

Skills

Strong communication

Problem solving

Computer literacy

Team collaboration

Customer service

Education

Post-secondary degree or equivalent

Diploma/HS equivalent

Job description

Irving Oil is seeking a Service Dispatcher to coordinate service and delivery activities among customers, drivers, technicians, and field operations. You will ensure safe, timely, and efficient service while delivering exceptional customer experiences and managing service requests.

Responsibilities include prioritizing work, communicating with Load builders and internal teams, and guiding staff on codes and schedules. Requires 3–5 years in dispatch and strong communication skills.