Service Desk Technician

Njoyn; Newmarket; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to provide first-level support to users in a dynamic environment. This role involves troubleshooting hardware and software issues, maintaining computer systems, and ensuring a seamless user experience. You will be responsible for installing new hardware, managing user accounts, and providing mentoring to team members. The ideal candidate will thrive in a collaborative setting, demonstrating strong problem-solving skills and a willingness to work flexible hours. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in providing first-level technical support for users.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Provide technical support and troubleshoot user issues on-site and remotely.
• Maintain inventory and perform maintenance on computer systems.

Skills

Technical Support

Troubleshooting

Active Directory

Group Policy Administration

Computer Maintenance

User Provisioning

Desktop/Laptop Imaging

Telecommunications

Tools

Microsoft System Centre

Job description

Responsibilities:

1. Providing first level technical support to all users whether on-site or remote.
2. Troubleshooting problems and concerns pertaining to end user hardware, operating systems, COTS, Telecommunications, and hospital-specific software applications.
3. Performing computer maintenance.
4. Installing new computer hardware (printers, desktops, laptops, and other peripheral devices).
5. Performing Moves, Adds, and Changes when required for computer systems.
6. Maintaining a complete inventory of all computer equipment and peripherals.
7. Developing Desktop/Laptop images using Microsoft System Centre software.
8. Active Directory System Administration.
9. Performing Group Policy administration for desktop services.
10. User provisioning and deprovisioning (i.e., account maintenance) for Southlake and Stevenson.
11. Acting as a Legal Registration Authority (LRA) to grant users access to eHealth Ontario applications.
12. Answering calls for IT Service and Support primarily via phone and Self Service Tickets.
13. Transferring and escalating incidents and requests to the appropriate level support resources, following up with ticket assignees to ensure effective resolution in a timely manner.
14. Providing knowledge transfer and mentoring of other team members when required.
15. Acting as a Subject Matter Expert for specific technologies, services, and processes where possible.
16. Willingness to work days, evenings, and nights (in rotation).
17. Available to be on a rotational on-call.
18. Working occasional overtime shifts when approved.