Service Desk Technician

Southlake Health; Newmarket; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated IT Support Specialist to join their team. This role involves delivering first-level technical support to users, whether on-site or remotely, and troubleshooting a variety of hardware and software issues. You will be responsible for installing new computer systems, maintaining inventory, and ensuring smooth operations through effective user provisioning and support. If you are passionate about technology and eager to contribute to a vital sector, this full-time position offers an exciting opportunity to grow your career while making a difference in the healthcare field.

Qualifications

• Experience in providing technical support for hardware and software issues.
• Ability to troubleshoot and resolve end-user problems effectively.

Responsibilities

• Provide first level technical support to users on-site or remote.
• Install and maintain computer hardware and peripherals.
• Mentor team members and act as a Subject Matter Expert.

Skills

Technical Support

Troubleshooting

User Provisioning

Active Directory Administration

Customer Service

Hardware Installation

Knowledge Transfer

Tools

Microsoft System Centre

Job description

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Responsibilities:

• Providing first level technical support to all users whether on-site or remote
• Providing customer support by troubleshooting any problems and/or concerns pertaining to end user hardware, operating systems, COTS, Telecommunications and/or hospital specific software applications
• Installation of new computer hardware (printers, desktops, laptops, and other peripheral devices)
• Performing Moves, Adds and Changes when required for computer systems
• Maintaining a complete inventory of all computer equipment and peripherals
• Develop Desktop/Laptop images using Microsoft System Centre software
• Active Directory System Administration
• User provisioning and deprovisioning (i.e. account maintenance) for Southlake and Stevenson
• Acting as a Legal Registration Authority (LRA) to grant users access to eHealth Ontario applications
• Answer calls for IT Service and Support primarily via phone, Self Service Tickets
• Transfer and escalate incidents and requests to the appropriate level support resources, following up with tickets assignees to ensure effective resolution in a timely manner
• Provide knowledge transfer and mentoring of other team members when required.
• Act as a Subject Matter Expert for Specific Technologies, services and processes where possible.
• Willingness to work days, evening, and nights (in rotation)
• Available to be on a rotational on-call
• Work occasional overtime shift when approved
• This role involves providing support during regular business hours, with the possibility of on-call duties to address urgent needs or unexpected situations as needed.
• Flexibility to respond to on-call requests when necessary.

Seniority Level:

• Entry level

Employment Type:

• Full-time

Job Function:

• Information Technology

Industries:

• Hospitals and Health Care