IT Service Desk Specialist: Onsite & Remote Support

Cambrian College

Winnipeg

In loco

CAD 42.000 - 54.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Manitoba Liquor & Lotteries (MBLL) is seeking a Service Desk Technician to provide frontline IT support to end users and external customers. You will triage incidents, perform initial analysis, and coordinate with Tier II/III staff to restore services quickly while maintaining open communication with stakeholders.

The role includes imaging and deploying workstations, supporting POS devices and network equipment, and ensuring seamless service delivery.

Competenze

A degree or diploma in IT or an equivalent combination of education, certification and experience.
Strong written and verbal communication skills, analytical and organizational abilities.
Experience with Microsoft 365 apps (Word, Excel, PowerPoint, Teams, Outlook).
Have and maintain a valid Manitoba Class 5 Driver's license.
Continuous upgrading/learning to remain current in information technology.
Core competencies: quality, adaptability/change, communication, customer service, decision making and problem solving, integrity and teamwork.

Mansioni

Receive, classify, route, prioritize, resolve and close incoming IT-related support calls and service requests.
Process incidents, including monitoring, tracking and communication through to completion.
Assist end users with software applications, file access and hardware support.
Image and prepare new workstations for deployment.
Escalate Tier II/III calls to appropriate ITS staff as needed.
Provide on-site and remote ITS support for MBLL locations and remote staff.
On-call standby duties, including after-hours coverage and holiday readiness.
Manage user accounts, access provisioning, and VoIP administration.
Maintain asset inventory and update documentation for standby procedures.