IT Service Desk Specialist – End-User Support Pro

True Environmental; Whitehorse; On-site; CAD 52,000 - 70,000; Full time

Job summary

True Environmental is seeking an IT Service Desk Specialist I to provide first-line support across multiple offices in Canada and the U.S. You will handle incidents via ticketing, phone, and in person, troubleshoot hardware and software issues, and assist with account access and security.

The role requires 2–4 years in IT service desk support, solid knowledge of Windows, MS 365 and Azure, and strong communication skills to explain technical concepts to non-technical staff.

Qualifications

• 2-4 years of experience in IT service desk, help desk or end user technical support
• Strong troubleshooting and time-management skills to handle multiple support requests and deadlines
• Proficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems and ticketing or service management tools
• Ability to prioritize tasks effectively and work independently or as part of a team
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders at all levels

Responsibilities

• Provide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests
• Troubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required
• Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools
• Identify recurring issues and opportunities to improve support processes and implement best practices
• Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics
• Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards
• All other duties as required

Skills

Troubleshooting

Time management

Communication

Task prioritization

Team collaboration

Education

IT diploma or bachelor's degree

Tools

Microsoft Office

Microsoft 365

Azure

Active Directory

Windows OS

Ticketing system

Job description

True Environmental is seeking an IT Service Desk Specialist I to provide first-line support across multiple offices in Canada and the U.S. You will handle incidents via ticketing, phone, and in person, troubleshoot hardware and software issues, and assist with account access and security.

The role requires 2–4 years in IT service desk support, solid knowledge of Windows, MS 365 and Azure, and strong communication skills to explain technical concepts to non-technical staff.