Service Department Manager

Allmar-Inc.; Winnipeg; On-site; CAD 70,000 - 80,000; Full time

Job summary

Allmar-Inc. seeks a Department Manager, Installations to guide a team of internal installers and coordinate a full-service installation program in the commercial construction sector.

You will manage schedules, collaborate with sales, and ensure timely delivery of access control, doors and hardware, and specialty products. The role requires significant supervisory experience, strong vendor coordination, and ability to read electrical blueprints.

Qualifications

• Minimum 5 years supervisory/management experience required.
• Minimum 7–10 years experience in the commercial construction industry.
• Proficient with Office suite (Word, Excel, Access) and Navision/Avaware.
• EHC designation an asset.
• Access control security software experience an asset.

Responsibilities

• Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans.
• Provides management and oversight of a team of internal installers and engages external contractors to facilitate installation of electronic access control, doors and hardware and specialties products.
• Works with sales staff and project coordinators to facilitate installations for products sold on a project.
• Assists team members by participating in sales activities including advertising, pricing, and sales strategies for access control.
• Interacts with customers via email, telephone and in person in a calm and professional manner.
• Provides quick, courteous, and professional services to all internal and external customers.
• Creates work orders and schedules installation crews to meet construction timelines.
• Responsible for analyzing and interpreting electrical blueprints.
• Performs employee evaluations and communicates progress to Branch Manager.
• Follows and enforces safety rules on and off site.
• Coordinates with installers, hardware consultants, contractors and end-users.
• Builds relationships with sub trades, contractors and site supervisors.
• Orders and coordinates equipment.

Job description

Salary Range: $70,000.00 To $80,000.00 Annually

JOB SUMMARY

As directed by the Branch Manager, the Department Manager, Installations provides guidance and oversight to a team of internal installers and will coordinate a full-service installation program in the commercial construction industry utilizing internal and external contractor resources. The Manager will schedule the installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products.

JOB RESPONSIBILITIES

But not limited to…

• Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans
• Provides management and oversight of a team of internal installers and will engage the services of external contractors to facilitate the installation of electronic access control, doors and hardware and specialties products.
• Works directly with the sales staff and project coordinators to facilitate the installation of the products sold on a project.
• Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc., as it pertains to access control
• Interacts with customers via email, telephone and in person in a calm and professional manner at all times.
• Provides quick, courteous, and professional services to all internal and external customers
• Complies with all reasonable requests of customers or provides alternatives to rectify customer issues or complaints.
• Creates work orders and schedules installation crews to meet the construction schedules and timelines of the project.
• Responsible for analyzing and interpreting electrical blueprints.
• Performs employee evaluations prior to probationary completion date and annually thereafter.
• Informs the Branch Manager of progress against established goals and objectives and any personnel issues.
• Follows and enforces all safety rules on and off site.
• Coordinates with installers, hardware consultants, contractors and end-users.
• Build strong relationships with sub trades, contractors and site supervisors.
• Orders and coordinates equipment

KNOWLEDGE, SKILLS, AND ABILITIES

• Combined office and field work
• Listen carefully to others on the telephone.
• Lifting of supplies and materials up to 50 lbs.
• Moderate lighting and temperature
• May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
• Frequent site visits

EDUCATION AND EXPERIENCE REQUIRED

• Minimum 5 years supervisory/management experience a requirement.
• Minimum 7-10 years experience in the commercial construction industry
• Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware
• EHC designation an asset
• Access control security software experience an asset

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Combined office and field work
• Listen carefully to others on the telephone.
• Lifting of supplies and materials up to 50 lbs.
• Moderate lighting and temperature
• May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites