Service Delivery Project Manager

Liftsafe Group of Companies; Cambridge; On-site; CAD 70,000 - 98,000; Full time

Job summary

The Liftsafe Group of Companies is seeking a Service Project Manager to coordinate awarded service work from sales handoff through completion, ensuring scope, schedule, materials, customer communication, and closeout requirements are managed consistently across internal teams.

In this role, you will liaise between departments, manage the service order backlog, align with scheduling and purchasing, and provide proactive updates to customers to ensure an exceptional service experience.

Qualifications

• Post-secondary education in business, operations, project management, or equivalent experience.
• Experience in a fast-paced service environment, preferably with material handling equipment or industrial services.
• Strong customer service skills with proactive communication and professionalism.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Ability to work both independently and in a team environment.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills and coordination with internal teams.
• Results-oriented and able to work under pressure.
• Strong interpersonal skills to build positive relationships across teams and stakeholders.
• Proficiency in Microsoft Office; experience with service management, ERP, CRM or work order systems is a plus.

Responsibilities

• Serve as the primary liaison between internal departments and operating systems, ensuring accurate order status visibility and communication throughout the entire order lifecycle.
• Manage and maintain the order backlog/book, ensuring orders are tracked, prioritized, and progressed efficiently.
• Facilitate the successful transition of awarded projects into execution by ensuring a clear understanding of scope, deliverables, timelines, and customer requirements.
• Collaborate with Inside Service Sales to review project requirements and ensure the complete scope of work is communicated to all stakeholders.
• Coordinate with Purchasing and Warehouse teams to ensure materials and parts are ordered, received, and staged according to project schedules.
• Partner with Scheduling to optimize resource allocation and coordinate schedule adjustments as required.
• Monitor project and order progress, maintaining accurate updates within company systems and reporting tools.
• Lead the order closeout process with documentation, signoffs, and billing information for prompt invoicing.
• Provide proactive customer communication throughout the order lifecycle, addressing inquiries and managing expectations.
• Identify and escalate potential risks, delays, or scope concerns to stakeholders to support successful delivery.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Teamwork

Education

Post-secondary education in business/operations/project management

Job description

The Liftsafe Group of Companies is seeking a Service Project Manager to coordinate awarded service work from sales handoff through completion, ensuring scope, schedule, materials, customer communication, and closeout requirements are managed consistently across internal teams.

In this role, you will liaise between departments, manage the service order backlog, align with scheduling and purchasing, and provide proactive updates to customers to ensure an exceptional service experience.