Inside Service Sales

SAFE; Cambridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Liftsafe Group of Companies is seeking an Inside Service Sales Specialist to manage LESG's service sales activities, including preparing and following up on service quotes, supporting customers with repair and service solutions, and ensuring a smooth handoff to the operations team.

Responsibilities include quoting, following up for conversion, documentation, and collaboration with operations and inspection teams to deliver timely services.

Qualifications

• Post-secondary degree in business or equivalent.
• Previous inside sales experience required.
• High degree of customer service skills.
• Excellent organizational and prioritization abilities.
• Ability to work in a fast-paced environment with competing priorities.
• Excellent verbal and written communication skills.
• Problem-solving aptitude with a consultative approach.
• Results-oriented and capable of working independently or in a team.
• Strong interpersonal and documentation skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Prepare and issue service quotes based on inquiries and inspection findings.
• Quote repairs and clearly communicate options to customers.
• Follow up on quotes to optimize conversion and close sales.
• Hand off secured sales to the Service Project Manager for operations readiness.
• Maintain accurate documentation of quotes, customer communications, and sales activities.
• Collaborate with operations, service, and inspection teams to ensure timely delivery of services.
• Provide consultative support to customers and identify service needs.
• Monitor sales pipeline and report on key metrics such as quote volume and conversion rates.
• Support continuous improvement initiatives in quoting and sales processes.

Skills

Customer service

Communication

Organization

Multitasking

Education

Post-secondary degree in business or equivalent

Tools

Microsoft Office Suite

Job description

Company Description:

Liftsafe Group of Companies is a privately owned company that designs, builds, inspects and maintains lifting, material handling, and fall protection systems equipment.

Job Purpose:

The purpose of this role is to manage LESG's inside service sales activities, including preparing and following up on service quotes, supporting customers with repair and service solutions, and ensuring smooth handoffs to the operations team. As outlined in this job description, the expectation is for the duties, responsibilities, and qualifications to be efficiently performed and for this individual to contribute to the overall growth and success of LESG. This position is posted due to a current vacancy.

Duties and Responsibilities:

The primary duties and responsibilities of the technician include, but are not limited to, the following:

• Prepares and issues service quotes based on customer inquiries and inspection findings.


• Quotes repairs as a result of inspection findings and communicates options clearly to customers.


• Follows up on quotes with a focus on optimizing conversion rate and closing sales.


• Hands off secured sales to the Service Project Manager, ensuring a full and complete handoff to set the operations team up for success.


• Maintains accurate documentation of quotes, customer communications, and sales activities.


• Collaborates with operations, service, and inspection teams to ensure alignment and timely delivery of services.


• Provides consultative support to customers, identifying needs and recommending appropriate service solutions.


• Monitors sales pipeline and reports on key metrics, including quote volume, follow-up activity, and conversion rates.


• Supports continuous improvement initiatives to enhance the quoting and sales process.

Qualifications:

• Possession of a post-secondary degree in business or equivalent.


• Previous inside sales experience required.


• High degree of customer service skills required.


• Excellent organizational skills and ability to prioritize competing tasks.


• Able to work in a fast-paced environment and juggle competing priorities at times.


• Excellent communication skills required (verbal and written).


• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).


• Must be results-oriented and able to work both independently and within a team environment.


• Effective interpersonal skills, with a strong emphasis on communication skills.


• Strong organizational, multi-tasking, and documentation skills.


• Proficiency in using Microsoft Office Suite applications.


• Valid driver's license.

Working Conditions:

• Office environment


• Frequent background noise from office equipment, conversations, and operational activity.


• Travel to client sites may be required – industrial settings


• Ability to work independently and as a team to accomplish projects

Physical Requirements:

• Sitting for long periods of time.


• Frequent use of computers.


• Occasional walking through operational areas or job sites.


• Frequent standing and walking – customer site visitors

It is the policy of The Liftsafe Group of Companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, provincial, or local law. The Liftsafe Group of Companies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.